We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Landscape Contractors

Spokane Boy's Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My experience with this company has been quite miserable unfortunately. I called to order some landscaping materials (~11 tons of rock or 8.5 yards). When I called I specifically asked, can I let the driver know when they arrive specifically where I want the rock delivered? They said yes. Come the day of expected delivery at 10:00am, my wife goes to our front door at 9:45am to wait for the truck and sees a pile of rock in the road. 12 FEET IN THE **** blocking an entire lane of traffic. They illegally dumped, without my verbal or written authorization, approx. 11 tons of rock in a violation of Spokane City Code. I call back the number that texted me and the truck driver picks up. I asked her why she didn't ring the doorbell or knock at the door at all. She admitted she never went to the door and her reply was to the effect of "I honked my horn twice, it's loud". I informed her that we are living in an active development, there are loud trucks and horns and dump trucks and deliveries all week long. I called the manager of Spokane Boys **** *****, and asked them if they would be willing to come move the rock and she declined. I let her know I never authorized this delivery and I never signed any paperwork. I called back later and spoke with the co-manager and stated I wanted to return the materials. They said they wouldn't come and pick-up the material and that there was a sign in their shop that said no returns accepted. I never visited the shop and placed the order over the phone. I was never informed of their return policy over the phone either when I ordered. I also was never given a receipt for the purchase of the rock. I was never given anything that showed what was delivered, amount or type of material, was accurate and what I ordered. My credit card report shows I paid $619.58 on 6/5/24 to Spokane Boys **** I have disputed this charge with my credit card company.

    Business Response

    Date: 08/23/2024

    See attached

Spokane Boy's Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.