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Business Profile

Apartments

Trax at DuPont Station Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/15/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ************************* and I was a tenant at Trax at Dupont Stations APT E411 in **************** from Dec 2019 to May 2023 managed by Security Properties Residential. I just recently move-out at the end of May 2023 and would like to settle my final bill and pay it and have contacted Security Properties regarding this matter but have not heard back. I would like to be reimburse for the lack of valet service that I have been paying $25/month for the past 3.5 years ever since I moved in. I have pictures and photos of all of the times that have failed to come pick up my trash on the days that they were supposed to, which was more than 75% of the time. I also have evidence that it was actually sabotaged by their ************ employee since it appears to be that they were collecting the trash for my neighbors and on other floors, so I in fact have proof that it was definitely being done deliberately. In the past, I have contacted ************ and my apartment complex Trax at Dupont station directly but for the past 3.5 years, it is always the same song and dance of "Oh, I'm so sorry for the inconvenience and we will look into it" and pointing fingers at each other back and forth with ***************** telling me to contact Trax and Trax telling me to contact ************ but it is pretty much just dead silence and nothing happens after that which is why I have been contacting corporate directly now. Since ************ has sabotaged me by not coming to pick up the trash on my unit specifically breaking their lease agreement for services, I feel like I should not be responsible for this service that I was being billed for each month. Could you please contact Security Properties on how they would like to rectify the situation so I can settle my final bill with ****? ($25/month x 12months = $300 x 3.5years = $1050 x 75% lack of service/breach in contract = $787.50 that they owe me). My final bill with them is $605.11. Thank you in advance.

    Business Response

    Date: 07/19/2023

    To whom it may concern,
     
    The property management team has been in direct contact with the past resident and has updated their FAS (Final Accounting Statement). According to their conversation, the past resident expressed satisfaction and stated that they would remove their negative review.

    Customer Answer

    Date: 07/29/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Trax at DuPont Station Apartments is NOT a BBB Accredited Business.

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