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Business Profile

Optical Equipment

Flexsys Vision Care Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Through Revascent (third party host) we have been clients using this software for optical, managing contacts and claim submissions for a little over a year now. To start with, we've been asking for a custom report to be done since last November, a report we were promised would be complimentary upon signing up to use their software system. However they have failed to deliver. As a business, not having this report has been very problematic.

    Some other complaints we have:

    Each year there are new contacts introduced to the market that we sell and prescribe right away. And we can't add a new contact to Flex without their help. And that often takes forever. We have a business to run, and we don't have forever.

    You have a documents/attachments tab that's useless, we'd love to use this to attach vision plan information and authorizations. We are paying for software that is not fully functional. Tabs with no function or programming, I guess it's just there for looks?


    We can't do Medicare cross over claims for DMERC glasses. This is very cumbersome and not practical for our billing department. We have to manage all of these claims in Waystar and that's very time-consuming.

    The messaging texting does not work. We tried to use it, even got our own IT people on it, it simply doesn't work.

    Also, I've also called and left messages myself since our host (Revascent) couldn't get through, nobody calls or emails me back. I have called, left messages, and emailed on dates 2/23 and 2/29 asking for some kind of follow up and/or support. Emails used:
    [email protected] and [email protected] phone:805-781-0234
    There has been next to zero service and support, yet we are paying to use their software, I find this unacceptable.

    They can find our client business information with Tax ID *********, Doing Business as Axis Vision Care Legal name is Washington Eye Care Center LLP.

Flexsys Vision Care Software is NOT a BBB Accredited Business.

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