Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 12/05/2024 I had a flood at my house and insurance claim. Servpro of Puyallup came to do the restoration work. Servpro dried out my wood flooring that was not wet, Servpro tore out 1/3 of my tile flooring in my kitchen and bedroom closet that did not need to be replaced,. finally after a week they went under the house to check for wet insulation and pulled part of it out from under house. charged me and my insurance $8067.43 that was paid. They were suppose to pack out my stuff in the kitchen and bedroom to replace the flooring that did not need to be replaced. they took 2 dressers and 2 night stands to storage. and put my bed and pantry and amours in my living room. Charged me and my insurance $ ******** That was paid. And then I never heard from them again. They left my kitchen with some tile ripped out. Under the house with some insulation removed. My insurance ** ended up paying for another **ntractor to rip out the rest of the flooring and install new tile floor and replace the insulation under my house. during the whole time Servpro was here I asked them daily to get me a price to replace this tile for the insurance **. And my insurance **mpany also had called and asked for a bid to replace this suff. Never did I receive anything from Servpro. So two months later after the flooring and insulation job are **mplete I have to call Servpro to get my two dressers and two end tables returned and they did. Now they want another $1047.43 for returning my stuff. And I don't think I should have to pay them anything. They got over $10,000.00 from me already and left my house a disaster after receiving this money I never heard from them again until I asked for my stuff returned. They ripped out some of the tile in my kitchen, tore out some of the insulation under the house and tore out part of the insulation in my closet and just left it that way. Of **urse I wanted all the tile pulled out and replaced and the insulation under the house replaced. I

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently hired Servpro to do some mold remediation. I had several people come give me quotes. Most of which told me I could take care of the issue myself but I decided to move ahead with ******** because of the exact way they told me the mold needed to be treated. It matched what I know to be the safest way. I have serious health issues and could not take any risks. I was quoted $650 and was told the mold would be remediated by 1) Creating a contained work area around the affected area to stop the spead of mold spores and mold debre. This would be doen with plastic sheeting to create a closed environment. 2) Use a HEPA Vacuum to remove the mold 3) Remove additional mold with an EPA registered antimicrobial or however, they saw fit. 4) Leaving a HEPA air scrubber in the contained area for a full ****************************************** spores. I was told by the professional at THEIR company that was the only safe way to do that. I paid half upfront. On July 3rd and employee came and left (was there for about 5 minutes) and no work occurred. I called the business to see what was going on and was told many different answers but ultimately was told the work has been completed. That was an absolute falsehood. Not only did step 1, 2, and 4 not happen (even according to the company) but step 3 never occurred either. The employee claimed he wiped the area down but the mold was covered un spider webs and it was clear that was not true. I asked what was going on with the money that I paid since no services were rendered and I was told I would be refunded $25. What was I charged for $300 for? To have mold spores inappropriately released into my home? Besides the fraud, this is a serious safety issue. People are entrusting their health and that this company will do things according to the manner they were told. I would like a full refund.

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *We have a flood 2/2/2024.*Servpro -Puyallup/Sumner- they came, packed and stored our belongings 2/27/2024 On 4/25/2024 Servpro returned our belongings. There representative tried to have us sign off that we received the belongings without allowing us to verify we received everything, and we refused. Once we refused one of the workers said, "we have a problem", the glass desk is broken. They contacted the manager, ********. She asked us to send a picture of a replacement. I found one as close as I could get on Wayfair. I sent her the picture and total cost $740.58. ******** said she was submitting the paperwork to process the check. On Monday 4/29/2024 I sent ******** a text to ask about the timeline for the check because the desk is wobbly, and we use this desk for our business and don't want anyone to get injured therefore we need to rush it. She then stated they only wanted to pay for the broken piece, and we refused because you cannot tape or glue pieces to a heavy-duty glass L shape desk. We want a check to purchase our own replacement. They broke it and now they don't want to pay. I called to talk to the Operations Manager *********************** which I was told he would call me once he returned from lunch, I didn't get a call back. I texted ******** and ask her to have him call me, no call back yet. I'd like to resolve this matter as quickly as possible because the desk can cause injury and I'm losing income because I cannot fully run the office because my desk is a hazard.