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Business Profile

Sleep Apnea

Dove Sleep Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sleep Apnea.

Complaints

This profile includes complaints for Dove Sleep Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dove Sleep Center has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Dove Sleep Center

      801 E Main Edgewood, WA 98372-3365

    • Dove Sleep Center

      801 E Main Puyallup, WA 98372

    • Dove Sleep Center

      2008 Olympic Hwy N Shelton, WA 98584-4143

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received service on 12/12/17 from **** Daniel M.D., I paid total of $143.63 on 9/19/2019, it was paid directly from HSA account, there is an electronic record of payment which I attached. Payment cleared. No other bills received for 3 1/2 years until 1/31/2023 when I received another bill for same service that was already paid. I called the company on 1/31/2023 and they say they can't find payment and I owe them money despite the reference numbers and electronic proof of payment I provided them, and them admitting it was odd to get a bill over 5 years after service. All I'm looking for is for this company to cancel this bill as it's already been paid, and I provided proof to them. Office is **** Daniel M.D, **********************************************, ************

      Business Response

      Date: 03/13/2023

      Dove Sleep & Medical Center

      ***********************************************************

      Phone: ***********, Fax: ************

       

      Dear Better Business Bureau, 

      RE:ID #********

      Thank you for bringing this matter to our attention. According to our record the issue dated 1-31-23 has been resolved already and cleared up. We are sorry for any inconvenience that the customer may have experienced. If you have any further questions or concerns, please do not hesitate to contact us. 

      Sincerely, 

      Dove Sleep Center 

      Customer Answer

      Date: 03/15/2023

       
      Complaint: 18960128

      I am rejecting this response because: After receiving this BBB message, I called the billing company (*********************) today on March 15, 2023 and they said I still owe the bill of $142.33, this matter is clearly not resolved. I have provided them proof that my HSA sent them a check for the full amount due and that it cleared, and the attached letter from ****************** stating it was paid. Thankfully I use my health savings account to send payment for all my medical bills so I have an electronic record. I will try in attorney generals complaint next.


      Sincerely,

      ***********************

      Customer Answer

      Date: 03/29/2023

      Reference complaint ********, business called ******************* the horrible billing company they use, and fixed it. I confirmed with the billing company this matter is resolved. Staff at the clinic is great, but I wont be back until they switch the billing provider they use. 

      Thanks BBB, I wouldnt have gotten any traction to resolve this without you. 

      ***********************

    Dove Sleep Center is NOT a BBB Accredited Business.

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