Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car to Meineke in *******, ** because it was having rattling sounds when driving over bumps. After they inspect my car, an employee named **** tells me that the issue is I need to replace both of the upper control arms. I agree for the repairs to be done and leave my car there. Later that afternoon I receive a call from **** that the job was done. So I pay the bill and drive my car about half a mile when in I notice that the rattling sound is still there. I drive my car back to the shop to tell them that that it was still rattling. They then proceed to inspect my car again, and **** tells me that I need to replace the 2 front strut mounts. I agree to have them replace the strut mounts and leave my car with them the next morning. In the afternoon I receive a call from **** and he tells me that he ordered 3 different strut mounts from 3 different suppliers and none of them fit my car. He proceeds to tell me that they even tried to "***** rig" one of the mounts onto one of my struts and was unsuccessful. That immediately made me nervous as to why they would do such a thing. **** then tells me that I need to find the strut mounts myself, as they've exhausted all their resources, and that I could pick up my car. When I arrive at the shop, the mechanics are still working on my car, but now they are trying to get my air suspension to rise properly. I continue to wait 15 minutes past their closing time and **** finally tells me that they can't figure it out and that I should bring my car back in the next day. So the next morning I take my car to the shop expecting them to fix the air suspension problem that they had caused, and the owner ****, with an angry demeanor, tells me that they didn't cause the issue and they were not going to try to fix it without me paying for it. So I take my car to have it inspected at another shop and they tell me that whoever worked on my car had broken my strut. I also find out that you cannot just replace the mount on my strut.