We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Camp

Beach Camp at Sunset Bay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camp.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * Registered daughter on March 22, 2023, for Summer **** (camp dates 8/20-8/26). **** spots fill up quickly so requires registration as early as possible.* On 6/23/23, I e-mailed the camp to discuss our situation. We learned that week, that our daughter's HS volleyball tryouts overlapped the camp dates. She was newly going into HS, so we were unaware of these dates in advance to this. We asked to apply our deposit towards a friend's registration, as we had several friends whose daughters were eager to get a spot in the camp, since the camp was already full. A parent liaison replied on 7/4/23, to let me know that she conversed with the camp director (*********************) and my only option was to switch dates. However, at this point, there was only one camp session left with open spots, and this session conflicted with my daughter's volleyball practice (as it was the week following the tryouts).* On 7/16/23, I sent a letter to the director, requesting in writing, an accommodation, as we had no issues with attending the camp (was an overnight camp) and just needed to pull her out for a couple hours on three (of the six) days. The tryouts were even within close proximity to the camp. And if this wasn't ideal, I asked if they could hold the deposit and apply it to the following year's camps. The deposit was $575, so not insignificant.* No response for weeks. I phoned and left a voicemail a couple weeks later. And followed up again. **************** returns my call and we discuss the situation. At the end of the call, she concluded she didn't want to accommodate. I asked about a refund, or the application of the deposit to a future camp date. She didn't commit but said she would think about it and return my call within a week. No call.* The terms and conditions stated no refund of the deposit if you cancel. In this case, we did not cancel. I stewed on this for a long time and should've filed complain earlier. As we've shared with others, they've felt the camp is wrong.

Beach Camp at Sunset Bay is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.