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Business Profile

Lube Services

Grease Monkey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went to this Grease Monkey on September 12 for an oil change, at a cost of $60. In the week after, the oil light started coming on, prompting us to check the oil and see that it was too high, by .75 to 1 quart by our estimate. On September 21, we took the car back to this Grease Monkey to ask that they drain the oil to the appropriate level and reported that the oil light was on. They acknowledged the high oil level but declined to address it. They additionally said it smelled like we had an oil leak that they denied was their fault and said we probably had a faulty sensor. In mid October we were still having issues with the oil light and took the car to a local auto shop on October 22. They confirmed we had an oil leak but did not find anything wrong with the sensor. This inspection cost $95, but we did not take further action at the time due to the high price tag on the proposed solution. On October 29, the car started smoking, and on November 4, we took the car to have the valve covers replaced at a cost of $1,148, as the mechanic noted as a potential cause of the oil leak. They acknowledged that they were not sure this was the entire problem, but it is standard practice to make repairs at the highest point of the engine first when fixing an oil leak. A week later, the car was still smoking with a bad odor, and on November 13, we took the car back to the mechanic. After the degreasing of the engine, they identified a faulty oil change as the root of the problems we had been having. Grease Monkey had put two gaskets on the oil filter, and it was hand loose, causing the extreme oil leak and smell. They changed our oil and filter for $60, and we have had no issues since. Grease Monkeys carelessness in their oil change and unwillingness to address it when requested has cost us hours of our time for repeated trips to Grease Monkey as well as a mechanic and resulted in repairs in excess of $1,300.

Grease Monkey is NOT a BBB Accredited Business.

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