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Business Profile

New Car Dealers

Doug's Lynnwood Mazda

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Doug's Lynnwood Mazda's headquarters and its corporate-owned locations. To view all corporate locations, see

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Doug's Lynnwood Mazda has 7 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2024

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/20/24 I went in for service appointment for my breaks. I was on time for my appointment at 11am. I was told by **************** agent that it would take up to 4 hours and that they would call me . I went back home to work. Around 4 hours in I texted them and asked for an update but i didn't get a reply back. I get a text back an hour later says "Vehicle will unfortunately note be done tonight. You do not need rear breaks yet, but you need front rotors. ***************************, dougs hyundai appointment coordinator. "I was beyond frustrated as they didn't even have the courtesy to call me to tell me this. I asked to get a call that's when **** said everyone went home and that he didn't' know what was going on. I asked why was my car not even worked on . Because i get notified on my app when my car is opened and not once did they open the door. The sales manager *********************** made things worse by telling me that "they won't charge me anything and i can come get my car" I told him i take care of my dad who has dementia and for them to treat me this was disgusting and unacceptable. Not once did he apologize. When i went in to get my keys he said the reason it wasn't worked on was they didn't have the part. I had this appointment on the books for over a month and no one told me this before.

      Business Response

      Date: 02/23/2024

      Good morning,

      After talking with our Service Team, What I have found is that the service ********************** was schedule for (without any previous visit to our dealership or inspection by **) was no what the vehicle needed. The original appointment was for front & rear brake pad replacement, which was not needed. When we contacted the customer to let him know it was just the front brake pads and rotors that needed to be replaced, no rear brake work was needed, he got very upset and did not want us to do anything to the vehicle. The reason that the vehicle was not completed the same day as promised was we did not have the front brake rotors in stock and the parts were not pre-ordered, due to the fact we had not previously inspected the vehicle. 

      It appears ********************** does not want ever to return to our dealership so there really is no way to rectify the situation other that apologize for the situation, which has already been done.

      Thank you,

      *****

      Customer Answer

      Date: 02/23/2024

       
      Complaint: 21329538

      I am rejecting this response because:

      I was upset because I was told the work wokld

      be completed in four hours. They never reached out . I had to call and text to get a response. After another they said they arent working on my car today . And for the record I never got an apology that was a bold face lie 


      Sincerely,

      *****************************

    • Initial Complaint

      Date:10/29/2023

      Type:Sales and Advertising Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/27/2023, I received an email and text advertisement from ***************************, a sales rep from Doug's Hyundai in *******, **. The advertisement included $3.5k off a Hyundai Palisade if Hyundai Motor Financing (HMF) was utilized. This advertisement included no mention that a specific APR rate was required to qualify for the $3.5k discount. When I requested to see the Palisade, I was told it was sold but that I would be extended the same offer to an older stock Palisade.During the sale negotiation process, I was deceived in a number of ways:1) I mentioned multiple times that I wanted the lowest possible rate regardless of term length. This was communicated to both to the sales representative, ***************************, as well as the finance manager *************************. When my financing came back, I had a near perfect credit score and was only offered a ****% APR. Once the deal was signed and I was home, I found out that HMF actually offers much lower rates, including ****% for well qualified buyers (which I am in this case). Upon emailing ******* and *****, I was told by ******* that the only way I could secure this rate was if I removed a $500 dealer rebate. This was never communicated to me as an option during the sales process even after I asked several times to secure the lowest possible rate. This statement was a lie as the sales manager, *****************************, indicated I would not have to just give up the $500 dealer rebate but also renegotiate the full $3.5k discount originally advertised. 2) During the negotiation process with *******, a document fee was added to the bill equal to $200. ******* indicated to me that this was a non-negotiable rate. This is a lie per **************** Law.3) During the sales negotiation process I was told by the sales representative ******* that I could not use my BECU pre-approval financing or else I would lose the $3.5k discounting. This was a lie, as confirmed by their sales manager, *****************************.

      Business Response

      Date: 11/10/2023

      DOUGS HYUNDAI
      22130 HWY 99
      *******, ** 98026

      At Dougs Hyundai we pride ourselves in operating in an ethical manner. Our Auto Groups 50-year track record shows just that. It is our goal that every customer is satisfied with their vehicle and their experience.
      1.****************** spoke adamantly throughout the process of achieving the lowest out the door total for his Palisade purchase as he intended to pay off the vehicle promptly. Given that stated goal options were presented and accepted that included a rebate from the manufacturer with Standard Rate financing. Before entering the finance office to complete the transaction ****************** was presented with and signed a detailed breakdown of Price, Rebate, License, Doc fee, Sales Tax as well as interest rate, term & amount financed.
      2.We did not and would not have negotiated the documentation fee.
      3.****************** was offered the choice to switch to financing with BECU when this was brought up after the fact. He was also offered the option to cancel the transaction and return the car without penalty. He chose to continue with the deal as signed.

      Post Notes: We were offered the opportunity to avoid this complaint and others in exchange for monetary compensation via email by ******************. We dont believe anything nefarious occurred and such requests were unwarranted.

      Customer Answer

      Date: 11/13/2023

       
      Complaint: 20797691

      I am rejecting this response for the following reasons:

      1) Both *************************** (****'s Sales Representative) and ************************* (****'s Finance Manager) were both individually asked to provide me with the lowest possible APR, regardless of length.  ***** indicated to me on multiple occasions prior to signing the financing terms that the rate I received was in fact was the lowest rate I could receive. This was a blatant lie and cannot be disputed. The fact that Doug's Hyundai explicitly omits this fact clearly indicates they operate in an unethical and fraudulent way in order to take advantage of their customers.

      2) Contrary to **************** Law, Doug's Hyundai failed to negotiate the documentation fee.  I am happy to see that Doug's Hyundai has acknowledged that they do not follow the law with respective to this State-wide requirement.

      3) **** Hyundai did offer me the options they listed in their response and none of which actually satisfies the core issue of fraudulently withholding finance options available to a consumer.

      4) The only way for this compliant to not have been filed was if Doug's Hyundai actually provided the consumer with all available finance options or corrected this mistake by updating the finance terms to the appropriate terms.  It is important that the general public is made aware of their rights and the underhanded practices that ****'s Sales and Finance Team employ to maximize profits. 

      5) On November 2, 2023 at 9:20AM, Doug's Hyundai Sales Manager, *****************************, indicated that Doug's Hyundai would reach out to schedule a service appointment to repair damage present on the rear bumper at the time of my purchase.  I was promised by November 8, 2023 that this would have happened.  As of the writing of this response, I still have not received a response from Doug's Hyundai.  

      Based on all of the above, including Doug's Hyundai's inaccurate and unhelpful response, it is clear that they do not operate with ethics or integrity. 

    • Initial Complaint

      Date:06/30/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold my **** Lexus RX400 to ****'s Mazda in Lynwood for $1000.00 in October of 2017 when I traded the vehicle in for 2017 Mazda CX-5. I filed all the paperwork with their finance department and left the vehicle with them when I drove off with my new car. In April of 2023, I received a notice about this Lexus being impounded and I being the lawful owner responsible for the impound fees. The notice showed that the registration was (1) still in my name and (2) very old address on file with the VINs registration. Due to the address being incorrected, I also received the notice several weeks late from a neighbor since the address on file was near my moms new home. I called the towing company listed and they advised the abandoned vehicle was in my name so it was my responsibility due to what was listed, but ultimately the dealership should have filed the paperwork to take ownership at time of sale. After speaking with ***, the also confirmed the registration was still in my name even though I had no visibility to it in their online portal. I then called Mazda and after they took several days to "investigate" the issue, they confirmed I did sell the vehicle to them, but they "shredded" all the paperwork on that vehicle so could not confirm why the ownership was not transferred. They said it was my job to file a "Vehicle Report of Sale" with WA DOL, but that process is only requited if sold between to persons. Then I got a letter in the mail from a collections agency because the impound lot had sent me to collections for not paying the bill. So I had to drive the the towing company office (55 miles round trip) to fight with them and get the bill down to $500 so this whole issue would not impact my credit score. I would like Mazda to pay for time/miles + impound fee due to their negligence.
    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought my Hyundai Kona 2019 from this dealership in November 2022. I paid 23k and the car had 12k miles on when I purchased. I have had nothing but problems with the dealership since buying. First they without my permission submitted my credit application to 8 different banks thus pulling report 8 times. I called and emailed nothing was resolved! When I bought car they reluctantly replaced the tire as it was very worn! The window controls have never worked and I attempted to make an appointment as the windows were stuck down! I was told by service manager I could come in today June 12th, 2023 that appointment was made 3 months ago. In addition several recalls. I also brought up car was burning oil and was told they will look at, today he told me to have them change and monitor fit 4 months, but I reported this 3 months ago! The service rep working counter said very rudely well the car is so old the window is not covered under warranty and you should just take to the mechanic who disconnected! Rude I paid a lot of money no more than 1 year ago. My mechanic had to put it up because the dealership failed me, and told me they couldnt get to my car! I will never recommend this place or come here again for service! I am told my 2019 car that i paid 23k for is too old and nothing is covered because I bought used and warranty not covered. This place has definitely lost my trust and I will not return after they finish recall today. I wish to be contacted by owner.
    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2011 *** Z4 3.5i from Dougs ******* Mazda on 4/21/2023. I spent 2 days talking with the internet sales as well as viewing additional pictures and the receiving service report on the vehicle from their service department. As this was a purchase over the internet I wanted as much detailed information as possible. I was provided the reception service information from Dougs dated 1/31/2023. *** vehicle had ***** miles at the time of the service. All tires were reported as in good shape with 7/32 and 8/32 tread life remaining. In ******** it is required for cars to be inspected by state law for registration. I received the vehicle from Dougs Mazda on Friday May 5, 2023. *** vehicle at delivery to me had ***** miles. *** vehicle was inspected Saturday May 6, 2023. During the inspection I was informed that all 4 tires were worn unevenly with max ***** actually measuring 4/32 and 5/32. It was also pointed out that the tires had dry rot as well. *** vehicle was also noted to not be in alignment. This does not accurately represent the service paperwork that I was provided prior to purchasing. I understand the vehicle was sold to me as is for $29,000. This however is misrepresentation of condition. I have contacted the salesman with no response. I left voice mail for the sales manager who assured me this car was in great shape but received no response. I feel that I should not be responsible for the entire burden of buying new tires for a vehicle with tires that were clearly presented as around 75% life left. Dry rotted tired are not good condition and are a safety issue. I have purchased new tires for $1260 as the car is unsafe and an alignment for $196. I have pictures of the dry rot as well as service report stating the actual condition of the tires. ***re is no way that in 3-4 months on Dougs Mazda lot and around 100 miles driven since service that the tires went from 7/32,8/32 and good condition to dry rot and 4/32,5/32.I should be compensated.

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