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Business Profile

Hobby Supplies

Teri's Toybox

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Teri's Toybox's headquarters and its corporate-owned locations. To view all corporate locations, see

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Teri's Toybox has 2 locations, listed below.

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    • Teri's Toybox

      420 Main St Edmonds, WA 98020-3138

    • Teri's Toybox

      420 Main St Edmonds, WA 98020

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am exited to bought two jellcat plush toy from Teri's Toybox on 10/5/24, and I would like to return one of them on 10/12/24 makes me frustrated because the cashier of the Teri's Toybox refused. The cahier really mean and rude, she just said plush cannot be returnable and not willing to explain why at that time. I ask why and try to tell her I do not know it, She just show me their return policy on the receipt. I understand every store has their own return policy, but they should let customer know before they pay not after. I ask her that why there is no any reminder before I pay? It cause I do not even know the plush cannot be return. they will need to ask let me know before I pay. Then, she just show me a tiny sticker on the right side and under the cashier table. I swear I do not even seen it on the day I purchase the plush toy. I feel like they should reminder me before I pay. If they do not reminder, how I notice the tiny sticker under the desk. Also, I will call my bank tomorrow to dispute the charges because I feel they misleading me, fraud me, and force me to pay it, but I should have rights to refuse. I should have rights to return a product within a certain of a period of a time in *****************. Any return policy should be let customer know before pay not after. Also, I really not satisfied their customer service, during the time I back to the store, they do not even say sorry. and the attitude really mean. I feel like I'm being discriminated against. I have never had this experience before, I bought jellycat any where such as *********, official website, fireworks store, and all accepted return and exchange. I cannot believe why a plush cannot be return. why? if **** toybox had such a weird and special policy, why they do not let me know before I pay?

      Business Response

      Date: 10/30/2024

      The requested return was outside of our posted and printed return policy.  We regularly accept returns within two weeks of unopened product in resaleable condition.  Our exceptions to this policy are that we do not accept returns for plush, holiday or sale items.  The exception for plush items is because they are not packaged and therefore not resaleable. Plush items present a unique hygiene and sanitation challenge.  Once they have been to one customers home,we cannot ensure they are free of germs and allergens for the next customer.  While some companies allow the return of plush, our customers appreciate our policy as they are assured that the plush items we sell are always new and free from germs and allergens.  The exception for holiday items is simply because of the seasonality of the goods can make them unsaleable.
      The requested return was for a plush holiday ornament.  It was not returnable for two reasons.
      The policy is clearly posted at the register.  It is not as discreet as it sounds in the complaint.  In addition, the policy is clearly marked on the receipt. 
      We stand by this policy and will not be offering any refund for this customer.

      Thank you,


      ***** ******
      Owner

      Customer Answer

      Date: 11/05/2024

       
      Complaint: 22417720

      I am rejecting this response because:

      I understand your store has your own return policy.

      The policy is not clearly because I noticed it after I back to the store when I request to return the mean cashier just show me the posted at the register. In addition, yes, the policy is clearly marked on the receipt. but, please ask me and notify me before I buy the non-returnable plush, not after. so the policy on the receipt is not helpful. You should ask me before I pay. After I pay the item. I will not return the plush even the policy is marked on the receipt. As a customer, I will need you ask me and tell me the plush is not returnable before I pay it. And, your cashier is so mean and rude. I back to the store to return the plush because I do not know your return policy. Actually, this is not the first time I purchase jellycat from your store. I went to your store so many times even do not know and realize the posted policy on the register. You have two register in the store. as I remember, only one of the register has the posted policy and it is very tiny. So if your cashier do not remind me, how would I notice the tiny posted policy on the register? And, the register I pay on that day does not has the posted. The cashier does not remind me and tell me the policy either. That's why I back to the store and have this terrible experience. 

      I request your apologize to me because your mean attitude and also request refund because you should let customer know the policy before pay not after.

      Sincerely,

      **** *****

    Teri's Toybox is NOT a BBB Accredited Business.

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