We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotel Reservation

Comfort Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During a trip to *******, Snoqualmie pass was shut down and I was unable to continue driving west. I booked a hotel in ********** for the night. Due to the volume of people stuck on the road, every hotel in town was booked. The Comfort Inn was the only hotel left in town that had availability. I booked the room reluctantly, as there were no other options. Upon arrival at the hotel, I noticed that it was in poor condition, smelled bad, and that the girls at front desk had clearly just gotten done smoking weed. At check in, they informed me that they had to move my room that I had booked because of another guest, but it was "ok" because the new room had a jacuzzi tub. This was at approx 11:30 pm. Upon entering the room, I noticed several blemishes and repairs to the drywall, broken or distressed furniture, and deep wear/tear on the finishes. The carpet was sticky, and dirty. The air conditioner/heater on the wall was on the verge of dying and making some strange sounds, popping and snapping. I decided to **** it up and take a shower after a long day of driving, and get some sleep. Once out of the shower, I noticed some blood stains on one of the towels, and ignored. After laying in bed, and feeling itchy from the sheets, the noise from the neighboring rooms proved to be an issue. The gentleman in the room next to me was clearly sick or having some issues with coughing. Either a hotel employee, or guest came to check on him and see if he was ok twice in an hour. I found myself laying in bed, disgusted and unable to sleep. I decided to leave, as I did not feel comfortable nor safe. I went to the front desk and asked for refund at approx 1:10 AM. The front desk agent refused me a refund, as I had been there over "3 hours" which was incorrect. She offered me a different room, and said that was the only option. After multiple calls to the owner, she said the best she can do is a new room.

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked 2 nights at this hotel through Expedia, Itinerary # ************** May 17th and May 18th 2024. The morning of May 18th 2024, the hot water in the entire hotel was not working. We informed the hotel front desk and they said they were aware and working on it. Unfortunately, we had to check out at 11am and no one in my family was able to shower before we left the hotel and we had an event right after check out. We contacted the hotel 5 times after check out to ask for some kind of compensation. After 5 phone calls, we told we would be compensated $30 for our inconvenience. We thought that the compensation was not fair and adequate and even after 12 days from checking out, we still haven't seen any compensation. We spoke with ******, the manager, several times, who was very helpful but had no power and said the "owners" made the decision and she was waiting for Expedia to get back to her. I am asking for a $100 refund.

Comfort Inn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.