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Business Profile

Auto Repairs

Mike's Superior Automotive LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** came to my no start vehicle in ********* 10/22/22, paid for diagnostic, he determined it needed a new starter, paid him for part and $375 labor. I told him the next day when I started vehicle that it was working intermittently. He recommended that maybe addition issue with wiring or ignition. Continued to be very loud and starting intermittently. 11/21/22 a local certified mechanic with 35 yrs experience said the starter was installed with 2 bolts instead of 3 and one of those bolts missed the shim so was held by only 1. The starter was therefore on crooked and the shim twisted in the bell housing. **** was made aware of mechanic findings of improper installation, along with pictures, denied any wrong doing. Obtained a second mechanic opinion in writing that cause of failure was 3 bolt starter installed with 2 bolts and one of those bolts missing the shim, causing malalignment and failure. I want refund of labor of $375. Faulty labor resulted in failure, time loss of work, stress and danger in being stranded.

    Customer Answer

    Date: 12/01/2022

    Attached screen shot of cost of part, another $100 was sent by PayPal for diagnostics that went towards cost of part, another $375 was sent, so it was $175 for part and $300 labor. 

     

    Also attached proof of payment to a second mechanic, 11/21/22, to fix the starter labor error of ****'s Mobile Mechanic Services.

     

    I do not know the address of ****'s business, have not been able to find it. Only know his phone number which is ************. The phone e number is a prepaid ******** phone, registered to ************** in **************. He has payments sent through Paypal to *************************, who he says is his wife. 

     

    Please help me recoup the $300 faulty labor charge that had to be fixed.

     

    Thank you,

     

    *******************

Mike's Superior Automotive LLC is NOT a BBB Accredited Business.

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