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Business Profile

Motorcycle Dealers

Clem's Enumclaw Powersports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bearing from them on 10/31/24 and paid $56.62 by credit card. When I received the item, the box was open and empty. I called and made them aware of the problem. They refuse to give me a refund or a replacement part. See ****** review below. ************************

  • Initial Complaint

    Date:06/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sold me brand new moped. Wrecked it in the shop trying to fix the carb- tried to fix it- cracked the panels they replaced mismatched seat. Missing bolts and the Vin number they contacted me after I bought it and stated the Vin was wrong- took 10 months and the Vin is still wrong- the lied- they didn't fix it at the dealership when they fixed it after wrecking it. Wrecked it on both sides and busted the pieces replacing it. I paid them for two brand new mopeds... and mine is all jacked up. No decals-a year later and it's still not fixed and not even legal and hasn't been. I have been illegal this whole time of purchase. I have emails to the parts manager service manager, spoke with the new services manager, spoke with owner even and when I mentioned to the owner **** about giving you a call, he said " go ahead, but they are not going to do anything for you, they are worthless".. he gave me his new managers name and upon me calling to contact her the second time- she told me to go ahead and get a lawyer. Little does she know I have the bill that states shop accident. The moped doesn't run right... I want it replaced.. they gave it to me with only 5 lbs of pressure in the front tire when it needed 35lbs. They need to out of business. It's taken me 10 months of arguing and waiting with them. This was a brand new nice moped.

Clem's Enumclaw Powersports is NOT a BBB Accredited Business.

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