We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Artisan Plumbing & Mechanical LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Artisan plumbing and mechanical is a total rip off They are dishonest and price gauge I received a bill for $511.06 to replace 2 tub spouts $112.00 , I sink aerator $9.00, and 1 toilet flapper $10.00 which took the plumber no more than 1.5 hrs to complete.they are charging for 3 trips at $325.00 per hour:1st visit was to see what plumber needed to resolve issue .5 hours 2nd visit he came with the incorrect spouts .5 hours 3rd visit he replaced 2 tub spouts, 1 bath sink aerator, and 1 toilet flapper: it took total of maybe 1.5 hours and $131.00 for parts They want me to pay $511.06 FOR THAT!

    Business Response

    Date: 05/13/2025

    We appreciate the opportunity to respond to this matter.

    After the customer left a review on ****, we responded publicly. She then contacted us directly by phone and requested a reduced invoice total of $350.00. During that same phone call, she continued to dispute our pricing, which we believe was fair and appropriate for the professional services provided. She also made repeated references to her network of neighbors, which we interpreted as an attempt to pressure or threaten us into further reducing the original invoice.

    Despite this, we agreed to the $350.00 adjustment in good faith in an effort to resolve the situation amicably. We provided the updated invoice promptly following the call yesterday 5.13.25 and are awaiting payment either check or credit card.

    However, should the customer continue to make defamatory statements and fail to pay the reduced invoice, we will be left with no choice but to pursue recovery of the full original invoice amount, including by means of a lien or other legal remedies available to us.

    We stand by the fairness of our pricing and the professionalism of our service and remain hopeful for a prompt and reasonable resolution.

    ** *******
    Account Manager | ************ | *************************************************************
    Artisan Plumbing and Mechanical 

Artisan Plumbing & Mechanical LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.