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Business Profile

Accountant

Micki A Hazen CPA Tax

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Micki A Hazen CPA Tax's headquarters and its corporate-owned locations. To view all corporate locations, see

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Micki A Hazen CPA Tax has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our old CPA resigned and transistioned her firm to Micki Hazen CPA. With the great recommendation from our old CPA our family was comfortable moving forward with this transition. I turned my tax paperwork in before the deadline Micki gave us on her welcome email. They were turned in 3/13. On 4/16 I was told there would be an extension done on my behalf. Since 4/16 I have called and emailed every month to see what the status of my taxes were. I would not receive a call back or email or would get a auto generated email with their hours and that they are working remotely sometimes. A few times I called the mailbox was full. I got an email response 9/20 that they are "working on it". I received a call on 10/16 and missed it. I was left a voicemail regarding my taxes and called back and couldn't leave a message. I didn't hear back at all and I called Micki's cell on accident and she answered and was out of town and said I should call the office and check the status. I called again. left a message again. and have called every day since. I want my paperwork back. They have had it long enough.

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