We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Caterer

Larry's Smokehouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Caterer.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Norma D

    Date: 06/29/2022

    Ordered 4lbs ($115) of smoked salmon online to be shipped to AZ. Nowhere did I see how or when it was going to be shipped. As I now know, it was shipped ***** Also, I assumed that it would be shipped in a dry-ice packed box since it's summer & no delivery trucks (whether it's **** or **** are even air conditioned. NOPE, no dry ice pack!Never received an email telling me when & how it was shipped, tracking number, etc. We live in a rural area. Our mailbox is a 30 minute round trip drive so we don't check it every day. The mail person here does not deliver mail to the door. The last time we checked our mail was Saturday - had no reason to because I was never informed that this order would be delivered ***** Today is ************** was in our mailbox.Not sure how long it had been sitting in 90+ degree heat. According to the shipping label, the package appears to have been mailed on 6/23/2022 & the expected delivery date of 6/27/2022. That itself is 4 days unrefrigerated in hot postal trucks.The EXTREMELY rude, condescending & snarky cust service man told me it wasn't their problem that I was never informed of when or how the product was shipped or given a tracking number. He said he couldn't look up my order to check exactly when it was mailed or when I received it. He also kept repeating every word I said in a sarcastic manner (not even letting me finish my sentence) & just kept saying that it wasn't their problem - he kept saying that I should check my mail everyday.The salmon was hot, so $115 of smoked salmon is going in the trash because I don't want to take a chance on getting food poisoning. I'm really surprised a company that sells & ships a food product like this, & knowing it's going to AZ (where it's hot) doesn't ship their product in dry ice. Also surprised that they don't send customers emails when the product is shipped with the shipping information.Larry's website says "Your satisfaction is 100% guaranteed !!!" - well, I didn't experience that.

Larry's Smokehouse is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.