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Business Profile

Clinic

Community Health Center of Snohomish County

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Community Health Center of Snohomish County's headquarters and its corporate-owned locations. To view all corporate locations, see

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Community Health Center of Snohomish County has 8 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I go to my doctors office for 3 issues, and my biggest concern was pots and my difficulty breathing, my breathing was causing me panic, I was told my doctor would check my breathing out which she never did but she claims I was breathing fine? Well they tried to say I could make abother appointment but I was struggling to breath so of course I went to urgent care and that is where I found out I have bronchitis, mind me I have asthma so I really was struggling to breath and needed antibiotics, and my doctor ignored me, if I didn't listen to my gut I could ended up being worse, I was not listened to at all, and to top that off she completely left, my mom came with me and my son and we sat there for roughly 30 minutes when I asked my mom to go find someone and found out my doctor left.

      Business Response

      Date: 06/04/2025

      Hello-

      Thank you for relaying the patient concerns regarding the most recent visit to our organization.  We take all feedback seriously and review as a means to identify any areas of improvement needed.  

      We took the initiative to forward the concern to the providers Clinical Director who reviewed the information and attached documents.  The Clinical Director wanted to have more context and reached out to the patient directly so that we could directly work with her for better understanding.  The patient explained in detail the concerns and the Clinical Director will follow up with the provider.  At the end of the call, the patient expressed she was satisfied with the call and resolution.  

      Thank you,

      Sheryl 

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid ****** to schedule a root Canal visit on July 24th 2024. They hung me along until December 31st for the appointment which i was to pay the remaining ****** which i did. At the appointment they told me a root Canal wouldn't work and I needed to talk to the front desk about a refund. They were able to refund the second payment right away but the 1st payment I wouldn't get a refund until 30 days. I said ok, well 30 plus days I called back and they said well its 90 days then today I called to see where my refund was in the process and they said it would now be 120 days. I find this unacceptable and am wondering if they're dragging me along some more. I asked to talk to a manager but was told no they would email her and she would call me. I asked when and they said they didn't have her schedule. I'm beyond upset. Please help me get my ****** dollars this place is keeping hostage. Thank you ******* **** ************

      Business Response

      Date: 03/04/2025

      Please see attached document. 

      Customer Answer

      Date: 03/04/2025

       
      Better Business Bureau:

      I have received my full ****** refund by the business in reference to complaint ID ********, 

      Sincerely, Thank you. It's because of BBB i have received my refund.

      ******* ****

    • Initial Complaint

      Date:08/28/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $300 deposit for crown. Changed insurance and was no longer covered at their clunic so had it done at different dental clinic. No work was done at *** towards the crown. No work was done that was not covered by previous insurance. No outstanding fees. Promised refund within 6 weeks. Then told to wait another 2-3 weeks, although the refund was supposedly already approved weeks ago. Three phone calls. No refund for work not even done, nothing owed, no reason to not immediately refund the $300. Worse, I live on disability, about 1k a month and this is a huge chunk of money to me.

      Business Response

      Date: 09/25/2024

      Hello-

      I have not seen this complaint come through our organization.  Today was the first message I received then I received two within 5 minutes of each other.  We have always responded timely to any BBB requests we have gotten.  I will gladly look into this, but there has been no letter, phone call or follow up from your organization previous to today.  Please allow the amount of time needed to respond to this notice. Thank you.

      Sheryl 

    Community Health Center of Snohomish County is NOT a BBB Accredited Business.

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