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Business Profile

Construction

S&M Painting / Construction Co LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Agreed to pay $800 for drywall work. Paid a deposit of $300. ***** never started the work, it's been several days. **** and said that he was in a car accident, excuse after excuse. Paid additional $500 for wood beams which he was supposed to cut and deliver today. Zero communication. Ignored refund request. Sent me a fake receipt.

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 5, 2023, I saw an add on ******** for *** Painting/Construction for services regarding deck building. I had an urgent project for deck/stairs repair as a friend who was leaving an abusive relationship was moving in to my house, and needed access to my broken down deck and stairs. I called ***************************** phone number for the business listed and left a message. He called me back and left a message that I then returned. We arranged for him to come to my home on 4/6/2023 to look at the project. After reviewing and discussing the scope of the project, we agreed to a total cost of $3000, a $1500 deposit to be paid upfront, and that he had "no other projects and could begin work immediately" the following Monday. ***** proceeded to then send texts messages saying he had caught the flu and couldn't begin work. Day after day, he would sent messages that he still wasn't feeling well, but had ordered the lumber. On Thursday of that same week, he said that someone had damaged his truck and he was unable to start. On Friday, he said he was still waiting for parts. At this point, I became suspicious and checked ******** and Yelp for reviews. It was appalling. He has done this exact same thing to multiple people. I have asked over and over for a refund of the money and he refused to do so, making excuse after excuse. His business needs to be investigated and shutdown before he does this to someone else.************************************************************************************

    Business Response

    Date: 05/01/2023

    Hello To whom it may concern so this has been resolved and refund has been made in full there was nothing that was personaly done to this customer and was no reason for her to act and so what she said ****** going todo eaven after refund was paid back to her infill she is still making accusations that are not true.

    Thank you

    *************************

    Customer Answer

    Date: 05/01/2023

     
    Complaint: 19946844

    I am rejecting this response because: though I finally got a refund of my money, after filing multiple complaints with the ** Attorney General, *************** ** Labor and Industry, *****/S&M Painting is operating WITHOUT A BUSINESS LICENSE AND THEY ARE NOT INSURED OF BONDED. They have scammed multiple people, and if I hadnt been aggressive with getting a refund, I would be like so many others and not have received a refund. 

    Sincerely,

    *************************

S&M Painting / Construction Co LLC is NOT a BBB Accredited Business.

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