We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Greenwood Heating & Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 21, 2022, I contracted with Greenwood to install a mini-split HVAC system. The contract included the following guarantees: "If something we installed is not up to the highest of industry standards and performing properly, for the level of system purchased, we will make all the necessary corrections.""Contractor guarantees that the two ********** warranties comprise full coverage of all repair costs. If the system undergoes annual preventive maintenance by a qualified professional, Contractor will promptly perform any and all warranty repairs at no cost to Customer."One of the condensate system's condensate drain lines developed a leak. I requested the company to fix the leak -- by phone on July 31, 2024, and by email on August 1, 2024. The company sent an email August 1, 2024, refusing to fix the leak.Greenwood also failed to provide the contractually promised ********** warranty that would have covered the repair if Greenwood reneged.Consequently, I paid $462.57 out of pocket for the repair of the leak in the drain line. I request that Greenwood reimburse this amount.

    Business Response

    Date: 09/03/2024

    Hello,

    In or around May of 2023 we agreed to a settlement with Mr. ***** regarding the work at his home. The settlement included a mutual release and forever discharged us from any future claims regarding the system at Mr. ******* home.

    Sincerely,

    ******* ******

     

    Customer Answer

    Date: 09/04/2024

     
    Complaint: 22154518

    I am rejecting this response because it is patently false.  I did not agree to any settlement of any kind, let alone one that "included a mutual release and forever discharged" Greenwood Heating "from any future claims regarding the system at Mr. ******* home."  If Greenwood believes such a settlement exists, I request that Greenwood provide BBB and me a copy of the signed document.

    Sincerely,

    ******* *****

    Business Response

    Date: 09/16/2024

    I have been out of town and I will be back in the office later this week. I will get the documents when I get back in.

    Sorry for the delay, i have had limited access to my email and the web.

    ****

    Business Response

    Date: 10/02/2024

    Hello,

    I was under the impression the Settlement Agreement provided to Mr. ***** was signed. After checking with our counsel it appears the agreement was not signed. I apologize for the confusion. We will reimburse Mr. ***** the $462.57 he incurred, as this was an installation issue and not an equipment failure. Any equipment failures will be directed to the Extended Warranty purchased and agreed to prior. Please see the note from our counsel for full context of the situation.

     

    From our Counsel:

    We have reviewed our files and need to provide some clarification as to the dispute between Greenwood and Mr. ****** For some background, the dispute centers on an **** system contract dated July 21, 2022.  The contract was not Greenwoods usual form, it was presented by Mr. ******  The contract was signed by a sales representative of Greenwood without the authorization of the company or the knowledge that Greenwoods standard contract was not utilized.  One line item created by Mr. ***** was for a ********** 12-year extended labor warranty (allegedly valued at $813.00).  However, after signing the contract and bringing it to the attention of Greenwood, the parties learned that ********** does not provide a 12-year extended warranty.  Greenwood had otherwise performed its contractual obligations and installed the **** system as agreed. 

    In or around April 2023,half of the purchase price due under contract remained unpaid by Mr. ******Greenwood reached out to discuss the amounts owed and seek a mutually agreed resolution. To resolve the dispute, Greenwood offered to provide Mr. ***** with a substantially equivalent 12-year warranty from *******************, in lieu of the ********** warranty (that does not exist).  Mr. ***** then sent an email on April 25, 2023 accepting the offer.  Mr. ***** was presented with a settlement agreement and mutual release.  Mr. ***** refused to sign the settlement agreement.  However, he did pay the remaining amount due under the contract around late May or June 2023.  In checking our emails, the last correspondence it appears we received from ******** was on May 15, 2023, when he asked for a link to pay the outstanding balance. 

    Customer Answer

    Date: 10/02/2024

    Complaint: 22154518

    I accept part of the response but also reject other parts of it.

    I accept Greenwood's agreement to "reimburse Mr. ***** the $462.57 he incurred."

    I reject the assertions that the substitute warranty is "substantially equivalent" to the contractually promised warranty and that "Any equipment failures will be directed to the Extended Warranty purchased and agreed to prior."  The substitute warranty I accepted on April 25, 2023, is substantially inferior to the contractually promised warranty.  It satisfied part but not all of Greenwood's contractual obligations.  I do not agree to waive any of Greenwood's other contractual obligations.  

    Sincerely,
    ******* *****

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greenwood Heating installed a faulty thermostat on 12/18/2023. for the total of ********. It is now Apr,25th 2024. This faulty thermostat led to a power surge that has PSE bills totaling ******* for the 3 months of the heat + air conditioner + fan being run simultaneously. The heat would not shut off! We had Greenwood come out to fix the problem 6 times!!! Each time they tried to charge us, even though we had bought a warranty with them. During the freeze here, before they installed the new thermostat, they left us in the freezing weather with no heat. Because the power surged with the heating,cooling, and fan running (no shutoff button for fan), wires melted in the breaker panel, and we had to get a new breaker panel. Beacon came and we have paid ********* dollars. PSE ascertained that the power surge started in Dec and Jan of 2023 when they pinged the meter and found nothing wrong with it. That meant the problem was from inside. Now I have outrageous electric bills I cannot pay!

    Business Response

    Date: 05/01/2024

    We have spoken with the customer and come to an agreement of a refund amount. Refund is being processed today, 5/1/24

    Customer Answer

    Date: 05/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/25/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I bought a 22k unit from them with a 10 year labor and parts warranty. They are refusing to service us based on me not working there anymore, have falsely accuse me of attacking them online and say due to me working for another HVAC company they will not be servicing our equipment and are breaking the 10 year parts and labor warranty that came with the unit

    Business Response

    Date: 11/28/2023

    Hello,

    It appears ************** is requesting a refund for the Line Item Task: Acce17 "12-Year Labor Warranty" on the invoice she provided.

    But if you look at the invoice she attached with her complaint you will see there is a 'Zero' in the quantity column and the total for that line item is $0.00.

    We did not charge for this item and we did not collect for this item so therefore we will not be refunding anything for this item.

    Sincerely,

    ***************************

     

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Greenwood Heating to come out and diagnose and fix my furnace when it stopped working. They had originally installed it and did previous repairs and maintenance. They came out more than once but were not able to "diagnose and fix" my furnace or give me a solution to get it working. After the last guy left and the heat continued to not work I called back three times and did not get a call back. I was able to speak to someone the next morning and I asked that they refund my money since I had to call another company to come out and fix my furnace when they did not call me back as the temperatures were dropping. I was told someone would return my call but they never did. Since they were never able to diagnose and fix the furnace I would like my money back and would like the scheduled maintenance fee for the upcoming year reimbursed since I do not want to do business with them again.

    Business Response

    Date: 05/21/2024

    Hello,

    I am sorry for the late response. I found this BBB item still open for some reason.

    I am very sorry for the poor service and bad communications. Please let me know if there is anything else I can do to assist.

    ***************************

Greenwood Heating & Air Conditioning is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.