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Business Profile

Insurance Agency

Vern Fonk Insurance Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

This profile includes complaints for Vern Fonk Insurance Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vern Fonk Insurance Services Inc has 22 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a car insurance package from Vern Fonk Insurance Services. The agent that set up the policy is located in ************. What is included with my policy is roadside assistance which I pay for.On November 21st, 2024, I called the Freeway Insurance customer service number provided on my member ID card ********************* uses this company for their roadside assistance) because I was stranded on the road with a dead car battery. Freeway Insurance is the roadside assistance that Vern Fonk Insurance Services provides in the insurance coverage.When I called roadside assistance, they claimed they could not find me in there system after I repeatedly gave them my member ID number and they refused to call a dispatcher to provide roadside assistance. Again, I pay for this service and it is included in my insurance policy and I was mailed a membership card with a member ID number on it.I had to call a tow truck driver and incure the expense for a ser ice that should have been provided by my insurance company, THAT I PAY FOR.I called Vern Fonk and they informed me that this has happened before and they would contact the district manager and get back to me the following day. This did not happen. I emailed the insurance agent at Vern Fonk and let them know that charging for a service that they appear to not provide is unethical and fraud.Vern Fonk needs to refund the expense I incured as the services that I needed with roadside assistance were not provided even though I had already paid. This is false advertising, unethical business practices and fraud. Charging customers for ******************** you do not provide is fraud.I would like a resolution to this matter and an investigation into the business practices of this company.

    • Initial Complaint

      Date:02/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with national general insurance through the guidance and information from Vern Fonk in ************ ********** that they were the best fit for me I specifically told Vern Fonk I have to have SR22 insurance to get my license,then in March of 2023 I had to get full coverage insurance to finance a vehicle and with SR22 it was cheaper to add another vehicle so i added my 99'suburban ,,I got pulled over in Jan of 2024 and found out my licenses was suspended well after more digging I found out I personally have not been covered since March,I explained to Vern Fonk and they said it was my fault I didn't give that info,,I have paid 253 a month for coverage that was not there and turns out the agent that handled my case does not work there anymore either way vern Fonk does nit want to helo resolve this eventhough i was told bye a representative Vern Fonk was coming up with a resolution I heard nothing,so I called them and Vern Fonk is no use saying im the ones who didn't tell then i needed sr22 so with thst being said i want all my recorded phone calls to prove otherwise I also want my money refunded and a settlement for putting me ,my family and other drivers in jeopardy because i was a suspended driver because of vern fonk mistake,so if im high risk needing sr22 insurance and didn't have coversge how is the policy I been paying for valid,I really need to file this complaint so they know the mistake is absolutely theirs and so it doesn't to happen to anyone else.

    Vern Fonk Insurance Services Inc is NOT a BBB Accredited Business.

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