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Business Profile

Mail Box Rental

Mailboxes N More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In approximately July 2022, I mailed a package utilizing the mailbox services. The address it was mailed to was *****************************************************************************. The package was lost and *** issued a check to close the investigation. The check was written to *************** however, they have failed to reimburse me for the lost package. They received the check because they were the actual sender. I have visited and called the store NUMEROUS times to resolve the issue. I have been told that ****** is the owner and will resolve the issue, however, she has failed to contact me or compensate me for the lost package. Again, ****** did receive compensation for the lost package. The store also refuses to provide the tracking number so I could follow up. Please help.

    Business Response

    Date: 11/11/2023

    Customer has been contacted directly to her email she sent, just prior to filing with BBB.  We have communicated with her, that a refund will be issued to her credit card either in person, or over the phone, whichever is easier for her.

    Apologies were issued for the long delay.  Being it was from 2022, it was archived in our old records and considered closed.

    Owner has responded and provided her cell number for direct contact should the customer have any further questions.

     

    Customer Answer

    Date: 11/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:10/12/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I mailed a package on/about September 22, 2022 via this merchant. The recipient never received the package. *** indicates the package is likely lost. They instructed me to contact the merchant. Mailboxes n More acknowledge sending the package. However They have failed to find the package and/or reimburse for costs associated with the failed delivery.

    Business Response

    Date: 10/13/2022

    We are sorry the customer's package was lost by UPS.  Unfortunately we have no control of the packages once they leave our store. If they are lost by the carrier, we have no way of trying to locate the package, as it was not delivered by us.  The customer has an option of filing a claim directly with the carrier, or informing the carrier they would like to file a claim, and follow the process for said carrier.  In the event a claim is filed, or can be filed by us, at  the request of the customer, we will need the customer information, name, address, date of service, and the amount paid, and a claim number given to them by the carrier, as per their claim procedures.  In addition, we will need the name of the recipient and the address the package was addressed to.  Once a claim is filed, in the event the carrier refunds us, per their policy, we then can refund the customer.  If the carrier does not reimburse us, per their policy, we do not refund customers for unpaid claims by the carrier.  

     

    We wish to help service the customer as best we can, given the cooperation of the carriers.  The customer may contact the store, and one of the stores associates will contact the owner to ensure steps are taken.  

     

    Thank you,

    ***********************

Mailboxes N More is NOT a BBB Accredited Business.

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