Complaints
This profile includes complaints for Judd & Black's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am having an issue with an appliance which I have been trying to resolve with them but at the Mt. ****** location with the model below the metal grates which are too heavy for me to lift. I am an older widowed woman and I have been to this location 3 different times and I have been repeatedly ignored. I need to have this resolved as I have been a very good customer and do not understand the lack of service from this company. I need grates which are less heavy. Please help me resolve this issue.Frigidaire 36 ******************* Cooktop Model FCCG3627AS
Business Response
Date: 02/18/2025
Mrs. ******* came to our store and selected this particular cooktop for purchase on 11/22/24, the unit was converted from natural gas to propane gas to meet her usage requirements. The cooktop was installed in her home on 12/11/24. This appliance is a built-in unit, requiring specific cut-out dimensions in her countertop. In reading her posted complaint it appears that she is not satisfied with the unit she selected due to the weight of the cooking grates. Unfortunately, cooktops do not offer "options" for size and/or weight of the grates. The only option is for the grates that come shipped from the factory. The appliance she purchased is very specialized and was modified to meet her needs. There will be substantial costs associated with exchanging this unit, not to mention identifying a unit that will fit into her cut out and meet her requirements of "lighter grates". A **** & Black Manager will contact Mrs. ******* about the possible options and the costs that will be associated.Initial Complaint
Date:04/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We bought a dishwasher from **** and Black ********** in July 2022 and it has had very light use. Less than 2 years later it has completely stopped working. We had a repair man out who said the motor and control panel are broken and it would cost approximately $500 to fix. We called **** and black and they refused to help and said they only have a 1 year warranty and they're was nothing they could do. Dish washers average lifespan is 10 years and this one has had minimal use and is already completely broken. I really expected more from this company then to sell us junk and refuse to help when it goes bad.Business Response
Date: 04/22/2024
After research, it appears this particular dishwasher was purchased under a different name. Our records indicate that unit was sold on 8/15/22. The customer paid for the product and took it with them the same day. We need to verify the customer making this complaint is in fact the original customer we sold the product to.
The product purchased was a Maytag dishwasher that comes with a manufacture warranty of 1 year in-home parts and labor. Maytag is a highly regarded brand that consistently ranks well in reliability surveys by organizations like **************. Unfortunately the possibility for malfunctions exists with all brands.
Our records show we have never made a service call on this particular unit, therefore we can not verify what is wrong with the unit or how much it may cost to repair. It appears the customer had a different service company provide them with a repair estimate. While we assume the repair estimate is fair and accurate, we have no way to verify this with-out actually looking at the unit ourselves.
We understand malfunctions and service calls can be frustrating, however with-out the opportunity to diagnosis the unit there is very little we can do.
Initial Complaint
Date:01/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a dishwasher from Judd & Black on 10/31/22. When it was delivered by ********************* Installers on 12/29/22 they noticed a dent on the panel door. I was given two choices, one to have a new dishwasher installed which would have meant a long wait time OR they could install the damaged door dishwasher and they would order a replacement door. I chose to have the dishwasher installed and have a replacement door ordered. Well, It has been over a year and I am still waiting. I have spoken to Judd & Black over the phone twice (3/13/23 and 10/17/23) and they tell me the same thing - door is still on order. I can't believe that it takes this long to have a replacement door ordered and delivered. I feel like they are waiting for me to just give up. On 3/13/23 I spoke with *************************** and then on 10/17/23 I spoke with a man named ****. I think he is the manager. One page of the paperwork I uploaded is very hard to read. It is a carbon copy and very light. I always have to call Judd & Black. They don't call me. Terrible customer service.Business Response
Date: 01/31/2024
This Issue should have been resolved months ago, we apologize for the lack of communication and follow through. We will replace the front panel with-in 10 business days.Customer Answer
Date: 02/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:06/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We placed an appliance order in January, 2023 with the ****************, **. **** and Black for over $9,000. Customer Order #******** for ***** and *********************. We received delivery of the appliances in May,2023. Unfortunately the refrig we ordered did not fit the space so we returned it for another one. The replacement refrig was less expensive than the original one ($1,699 vs. $2,185). A difference of $487.00. We have repeatedly requested J&B refund the amount. We have called, emailed, etc. Calls not returned, emails not answered. Poor customer service. I look forward to having this matter resolved but they refuse to contact ** about it. Just need my refund.Business Response
Date: 06/07/2023
We have reviewed our records and the customer is correct, we owe them the difference between the 2 refrigerators. Original unit was $2,185, the new unit was $1,699, for a difference of $486 plus tax of 8.6% for a grand total refund of $527.80. Our accounting department is cutting a check and it will be mailed this week. We will review our policy and procedures to determine how this happened. We apologize for the delay in getting this processed, it should have happened right away.
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