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Business Profile

Skating Equipment

Arena Pro Shop LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skating Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a track suit to coach in, but it came in the wrong color. After months of attempts to contact the owner to order a new one, and promises that he would order the correct color, I never received the proper order. I later got the correct order from another business, and the owner agreed to refund me. However when he agreed to be at his shop at a certain time he was not there, and I have not seen him since. No other employee can do a refund. The owner has failed to agree on any other time to be present.The original purchase was around October and I haven't seen the owner in months. When contacted via phone he says he will give a refund but never replies when asked when he will be in.

    Customer Answer

    Date: 02/13/2023

    Hello,

     

    I am writing in regards to Case No: 19347758

     

    I received a check from the business and it has cleared. This issue is resolved and I have received my refund.

    I would like to close out this case.

     

    If you need anything else from me just let me know.

    Thanks,

    -****

Arena Pro Shop LLC is NOT a BBB Accredited Business.

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