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Business Profile

Travel Agency

AL- Mina Ummra & Hajji Travel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I have problems with ************* And ************* travel to fulfill my hajj to ************ in June 2023 I should travel with a group but unfortunately the traveling agency Cant get me a **** at the time so they removed my name from the list and after he take the money They refused to return my money Please can you help me to resolve this issue Information about agency is ****************************** ******************************************************** *********** ***************************** 3019795836image0.jpeg

    Business Response

    Date: 12/12/2023

    Thank you for contacting about this guy claim. He did not gave his money to me directly but through his agent,  called *************************, who deposited to my account in an amount of $14000, for hajj 2023.i paid a hotel reservation for over *********************** **************************************. Unfortunately we could not secure our visas to travel. I went ahead and reimburse everyone 96% of their money except him because his agent has an outstanding balance that I pay on behalf of his customers for their hotel in **************************************. I gave his agent $9000 , and I told him, we still have our money which I paid on behalf of everyone, as soon as I recovery that money I will send everyone their balance, he should have disclosure that I gave him $9000 and left with $5000. Our outstanding balance in ************ is $27000, I have assigned a lawyer to recover this remaining balance. 

    I am still waiting to recover our money and pay him back his balance. 

    Contact me **********

    Thanks 

    Customer Answer

    Date: 12/12/2023

     
    Complaint: 20969035

    I am rejecting this response because:
    This is not my good 

    I just need my money back that been saying that for six months and they responsible for it A/S/P  
    Sincerely,

    *****************************

    Business Response

    Date: 01/05/2024

    Thank you for contacting me,  I have already paid the guy his full amount since Tuesday, he should have contact you. 

    Thanks

    Customer Answer

    Date: 01/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

AL- Mina Ummra & Hajji Travel is NOT a BBB Accredited Business.

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