We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Work Clothing

Work N' More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Work Clothing.

Complaints

This profile includes complaints for Work N' More's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Work N' More has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Work N' More

      3602 Broadway Everett, WA 98201-5028

    • Work N' More

      15620 Highway 99 Lynnwood, WA 98087-1475

    • Work N' More

      17800 W Valley Hwy Tukwila, WA 98188-5532

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband purchased a pair of work boots from this business, in the amount of $137.36, and found out they weren't needed. He went to the store, with the unworn boots, and the original receipt, for a refund. The cashier was happy to help, but provided no other option but to refund the money to my debit card, adding that it could take 14 business days. I have contacted my bank, and they haven't received the money from work n more, I asked them to please refund my money in cash, and they threatened to call the police. Now, I have no boots, no refund, and I'm out $137.36.

      Business Response

      Date: 01/11/2023

      Hello,

      We're sorry your experience in our store didn't meet your expectations.

      As stated in our Return Policy, all returns will be refunded to the original form of payment.  I've attached the return policy that is displayed at all cashier locations.

      As a courtesy, we let people know that refunds to debit and/or credit cards may not appear in your account right away.  This is due policies from the credit/debit card companies and banks involved.  We do not hold your money, it is taken out of our account the same day that we provide the refund.  The time is takes to be credited back to your account varies and can take up to 14 days.

      Let me know if you have any other questions.

       

      Customer Answer

      Date: 01/11/2023

       
      Complaint: 18714881

      I am rejecting this response because: I've checked with my financial institution associated with my debit card, there is NOT a refund from Work n'more. The merchant is not being truthful about how they process refunds, and I am certain you know this.

      Sincerely,



      ***************************

    Work N' More is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.