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Business Profile

Paving Contractors

J Ritter Dirt & Asphalt, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/01/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company gave me a quote for a job back in April and as of today Sept 1, after numerous attempts by email and a call telling me they would be here at the end of July beginning of August no response has been given to me for a start date.I feel they led me on and than ghosted me.

    Business Response

    Date: 09/13/2022

    September 10, 2022
    ID # ********

    Customer *************************

    Good afternoon BBB,
    I am writing in response to a complaint made by *************************. We did give ***** a quote in April. 
    We than showed up at his place to do the work in May and he had severe sub grade issues that would 
    not allow us to perform the work. ***** was told that we would not be able to perform his project 
    until the ground had dried up for more suitable conditions. He was that issued a paving contract on 
    6/28/22 which he did not sign. At the end of July ***** reached out again about his project and I 
    told him that for us to proceed with the work we would need a signed contract. ***** finally signed 
    a paving contract with us on 8/15/22. We already had several other clients sign contracts in the 
    meantime, so he was placed at the bottom of the list. We are a small business and need a signed 
    contract to do business with a customer. When you sign a contract with ********************** Dirt & Asphalt, we 
    than place you on our workload list. Due to his negligence in signing we committed to other 
    projects. We were still happy to perform the work for ***** but needed to fulfill other projects 
    first.


    Please let me know what other questions you may have.

    Sincerely,

    Alysha Ritter
    Ritter Dirt & Asphalt, LLC ****************************************
    ************


    Customer Answer

    Date: 09/13/2022

     
    Complaint: 17812791

    I am rejecting this response because:

    I emailed numerous times for a simple start date, not ******* them just a simple date. There BID was $5000 more than the nearest BID and I hose them because of the small business aspect of it. 

    I will not be using them for my project and I wont buy the small business line again. If you cant get to the job in a timely fashion dont BID the job. And for the contract, there was no open communication or response when messaged. They came out the first attempt on a hand shack, which no longer seems to mean anything to people anymore.

    Sincerely,

    *************************

J Ritter Dirt & Asphalt, LLC is NOT a BBB Accredited Business.

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