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Business Profile

Auto Alarms

Pro Auto Sound

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Alarms.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/19/2022 @ 11:00am I had a scheduled appointment with Pro Auto Sound to install a Car Alarm system installed. Nature of the Dispute-Damaging and destroying vehicle, parts and Labor, time off work, towing amount of $ 5386.08.List Of Item not working in my Vehicle:1.All 4 window do not go down 2.Odometer does not work 3.My fuel indicator does not register 4.My heat and defrost does not work 5.Alternator does not hold a charge 6.Air conditioner and heat does not work 7.Cold and Hot gauge does not work 8.Air Condition 9.Power Sunroof On 10/20/2022 I called **** who owns the ************* I explain to him that my windows where not going down, including the list of items listed above. **** said no that could not be possible, he just keeps refusing and denying the work of his employee. I told him that my car was fine until his company touch my car. I told **** that I will bring the car back to him before the warranty expire (10/26/2022), for him to take out the alarm system since he was refusing to correct the mistake on my vehicle. My mechanic, **** Japanese had tested the car and found that due to the install of the alarm the person that put the alarm system has touch a wiring or has disconnect a wire or destroyed wires which he should not have touched during installing the alarm. Please see uploaded Statement.

Pro Auto Sound is NOT a BBB Accredited Business.

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