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Business Profile

Batteries

Batteries Plus Bulbs Federal Way

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Batteries.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to replace a battery for my watch so when the worker took the watch apart the hands came off and they couldnt put it back together so they offered me $100.00 but took that offer off the table and said I needed a receipt. Once I replied I ordered the watch off the internet and could not produce one they informed me that there was nothing they could do.So Im filing a complaint to see what if anything can be done I paid over $150.00for my watch I need to be compensated or what is the next step?

    Business Response

    Date: 08/11/2022

    It is not common that my employees damage a customer's watch, but it does happen, and I have no problem replacing the watch or issuing you a refund for the value of the watch.

    If you could produce a receipt, or respond with the watch make and model, I'd be happy to see if I can find you a replacement.

    All the Best,

    *************************

    Owner

Batteries Plus Bulbs Federal Way is NOT a BBB Accredited Business.

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