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Business Profile

Laboratory Testing

Diagnos-Techs, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent check for $135 for medical testing . Was received by company 11/8/23. They cashed check immiedately and performed zero services. Said their internal systems went down and they'd be up and running again soon. Waited waited waited and no test results; their system never came back up. Very poor communication throughout this waiting process as well. Finally I went to another provider to get test results , and requested refund in writing to Diagnos Techs multiple times and many many phone calls , 9 times out of 10 they don't answer their phone. Got thru to someone today who said they had to escalate to upper management who would contact me same day to get it resolved. I have yet to hear back from anyone and they will not pick up their phone. I want refund for check cashed 2.5 months ago. I don't have time to deal with this. Completely unprofessional.

    Business Response

    Date: 01/31/2024

    Hello,

    I apologize for the delay in responding to your latest message.  I am working with our COO to have the refund check in the amount of $135.00 processed and mailed to **************** today.  We have contacted **************** to obtain her current mailing address to ensure there is no further delay in getting the refund to her.

    Please do not hesitate to contact me at ********************** or via email to ************* if you have any questions or need additional information.

    We will contact **************** directly to let her know when the check has been mailed.

    Sincerely,
    ************************************, SPHR/SCP
    Human Resources Manager
    DiagnosTechs

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a diagnostic testing facility. I sent samples that their records indicate arrived 11-1-2023. Within a few days I was receiving the message that there were technical difficulties and there was a delay in accessing the data. The $270 payment went through without a hitch and quickly. More recently, issues were reported to be resolved, however, I still have no results. At least a dozen phone calls and emails over the last month have yielded zero responses. Can I expect results or refund or do I need to initiate legal measures?

  • Initial Complaint

    Date:03/21/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had this lab complete two tests for me. I assume the results are accurate, and I received the results in a timely manner. However, I have called and emailed this company countless times as I need invoices from them. They never answer the phone, never respond to voicemails, and never respond to email. I need these invoices ASAP. Dates of service were 1/18/23 and 2/13/23. Failing to provide an invoice for services rendered in unacceptable. They make you fill out payment information on the requisition forms that get mailed with your sample to the lab, but they they never give you an invoice and I didn't even know if they got my samples, because there is zero contact from them.

    Business Response

    Date: 04/24/2023

    Dear ******,

     

    We apologize for any inconvenience you may have experienced, and we appreciate you bringing this matter to our attention. As a business, we value our customers and strive to provide the highest quality of customer service.

     

    We understand that you called on 3/20/2023 to request an invoice for the 2/13/2023 date of service. Our records show that we mailed this statement to you on 4/4/2023. We also apologize for not receiving your request for an invoice for the 1/18/2023 date of service. Upon receiving notification on 4/13/2023 that you had attempted to request an invoice for this date of service, we promptly mailed the statement to you the same day (4/13/2023). We hope that you have received this statement by mail as well.

     

    If you are still waiting to receive either statement, please let us know, and we will send you the statement(s) promptly. *********************, our lead billing specialist, can be reached directly at ************ or ************** if needed.

     

    Please rest assured that we take your concerns seriously and will take action to prevent similar issues from reoccurring.

     

    Thank you again for bringing this matter to our attention. We sincerely apologize for any inconvenience this may have caused.

Diagnos-Techs, Inc. is NOT a BBB Accredited Business.

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