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Business Profile

Manicures

E Nail Bar

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in for a pedicure on Sunday June 30th. After we were seated I noticed they were reusing nail files which is completely unsanitary. I paid for a gel polish pedicure that same night almost all of the polish had peeled off of my toes the next morning I called in an explained what was happening they told me to come in and They would fix them, but I explained that I worked that whole week and I wouldnt be able to make it back in until Saturday Which would have been July 6. On Friday, July 5, I called in to speak to somebody about going in and both times I have spoken to someone. They were completely rude on the phone and seemed like they did not want to help so at that point I said I would like a refund they told me that someone would be calling me back and they hung up later that same day I called back because I hadnt heard from anyone in over four hours and that is when I spoke to I believe his name is ****. He said he would not refund me and he would not be fixing anything. I then drove over to the salon to see if I could speak to somebody and show them that there was completely no gel polish on my toes. **** was at the front desk, he insinuated I was a liar even though I had proof was completely disrespectful said that at that point they would charge me just to fix them , and I would not be getting a refund. I have videos but it will not let me upload

E Nail Bar is NOT a BBB Accredited Business.

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