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Business Profile

Security Guards

Crime Deterrent Security Service LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I prepaid invoice # ****- $286.26 on Sep 25 for two weeks of patrol services through their QuickBooks link for my property in ***********. Later, ********, their vice president of operations, called me that after investigating my property, he was concerned sending their officers to patrol the wood due to liability issues. I understood the situation and asked him to return the prepaid payment. He agreed over the phone, but later became unreachable either by emails or phone calls.

    Business Response

    Date: 01/08/2024

    ***********************

    Business Response

    Date: 01/08/2024

    My name is ***********************,

    I have issued a refund for former client *******************************

    Customer Answer

    Date: 01/18/2024

     
    Complaint: 20952829

    I am rejecting this response because:

    I only received the paperwork and screenshot of refund. It has been almost a week since that, but no cash returns to my bank account yet. Please verify a real refund transaction running through your side.

    Sincerely,

    Lingling Dnaiels

    Business Response

    Date: 01/30/2024

    Good morning, 

    Hello Maam this is ***** with Crime Deterrent Security, I am contacting you via personal email due to problems with business email only receiving emails at the moment. We are currently undergoing construction with ********* Outlook to fix the issue.

    My concern is you not receiving your refund and not contacting me directly since our last correspondence was through emails. I was unaware that you had not received it after I sent you the screenshot of the refund from QuickBooks. 

    Im currently trying to resolve this issue with QuickBooks returning your refund promptly, but I am suggesting something, if you would like to receive your refund immediately please contact me via phone so I can Zelle you your refund immediately. If you do not want to call, please just send phone number so I can Zelle your refund right away. Thank you for your understanding in this matter!

    Phone Number-************

    Respectfully,

    *******************

    Customer Answer

    Date: 02/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Lingling Dnaiels

Crime Deterrent Security Service LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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