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Business Profile

Tree Services

Green Leaf Tree Service Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Green Leaf Tree Services regarding unauthorized charges at my property.Details of the Complaint:Service Provided: Tree ***** grinding and additional ***** work.Service Date(s): Initial service on 5/9/2024, follow-up service on 6/14/2024.Amount Charged: $800 (unauthorized additional charges).On 5/7/2024, I communicated with ****** from Green Leaf Tree Services regarding the grinding of tree stumps on my property. We agreed that they would perform the service on 5/9/2024. After the initial service, it was evident that some areas needed further grinding. I contacted Green Leaf Tree Services to address the incomplete work.On 6/3/2024, ****** confirmed via text message that they would return to touch up the original work at no extra charge. The text message explicitly stated, "*****, can I request that after we grind this ***** a little further that you give us an additional ****** review? You might say that the ***** needed a little bit more work being that it was so big and our company came out at no extra charge"(iPhone_95_ and 20650443).However, after the follow-up service on 6/14/2024, I received an invoice for $800, which included charges for work I did not authorize. This invoice contradicts the previous assurance that the additional work would be completed at no extra charge. I contacted the company to dispute the charges, but they insisted on the payment and have not provided a satisfactory resolution.I believe this situation involves unethical business practices, including unauthorized charges and misleading communication. I kindly request the Better Business Bureau to investigate this matter and assist in resolving the dispute. I am seeking a refund for the unauthorized charges and assurance that such practices will not continue.Attached are relevant documents and communications, including the text messages exchanged with Green Leaf Tree Services, for your reference.

Green Leaf Tree Service Inc is NOT a BBB Accredited Business.

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