Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A contract was signed on 8/18/2022 for repair of a deck at my home. I placed a deposit of $2,347.48 on the project, which was withdrawn by C&T Construction on 8/31/22. I contacted C&T several times to try to setup a date to start the project. They returned to my house in late October 2022 to inform me that they actually could not complete the project as agreed upon. I requested to have my deposit back on 10/21/22 by email. I was told that they would return the deposit. Over the next several months I have contacted the company multiple times. I have been given various excuses. I have been told that the check is in the mail, however it never arrives. I've been told their accountant is currently out of the office, and that they cannot issue a check. I was last told that the check was mailed on 1/4/23, but still has not arrived. I have offered to go to the office to collect the check. I lastly agreed to meet the owner, *****, on 1/20/23 at 4pm. We were to meet in the same place he was given my deposit. He did not show up for the meeting, and is no longer returning text, email or phone messages. I have been assuming incompetence and unprofessional practice for the last 3 months. However, at this point, it seems this is more likely intentional deception. I would like to file a claim of fraud. I would like the money taken from me returned. I would like others to know of this event so they can make better decisions in hiring a contractor. Thank you for the help in this frustrating matter,*********************

  Business Response

  Date: 01/31/2023

  This client deck needs to be fully repaired, he choose not to do it at this time. We issued this client his deposit back. I mailed a check and apparently the Client didn't receive it. We then dropped it off at his home as requested. 

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired C&T construction to build our home addition. After the first meeting we gave a $25k deposit. This was in June of 2021 with the agreement that our addition would be done by November of 2021 and ready for us to move in! The communication from there was all over the phone and when we did set up meetings ***** never showed up. The date to break ground continually getting pushed and him telling us it was going to cost more than initially quoted. He told me in January of 2022 that we had used about $3k-$4k of our deposit. As things weren't going as planned (obviously, two months past the initial time frame with 3 or 4 canceled meetings, one of which he never even called, just didn't show up) we decided to pull the project. *************** told us that we had actually used $12k for a survey and blueprints. After asking multiple times for invoices as to what our $12k was used for they sent us an invoice from C&T and that was it. They *did* return the overage but kept $12k for making a couple of phone calls and sub-contracting a survey and a blueprint. When our attorney attempted to send a certified demand letter, simply looking for honest invoices from services rendered, to their address of business it was returned as they do not operate out of the address listed with their bond.