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Business Profile

Generators

Power Systems West

This business is NOT BBB Accredited.

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1

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Review Details

  • Stephen S

    Date: 10/01/2024

    Pricing is a scam..was charged $1,400 for service and battery replacement. I was told by Power Systems West (PSW) they charge a mileage fee of $2.50 and $210 an hour plus parts. *** would not give me any indication of an estimated cost for service, just their hourly rates. This was my first red flag. *** also require your credit card information and authorization before they come out. Another red flag that made me nervous I was going to get overcharged but they are the recommended service provider for Kohler generators. So I went against my gut and requested a service/oil change and battery replacement, which the service tech did do a good job on. However, I was shocked when I got the final bill...$1,400!!!! The tech did not come prepared for oil change on first trip, just the battery replacement. So I was charged double for service hours and travel costs for a second trip to complete the service/oil change. Then the mileage fee I was charged was $3.50, not $2.50 and was surprised with truck and shop surcharges of $20 and $22. If I'm charged for mileage, why am I also getting charged for a truck fee? For comparison, I had a mobile mechanic from my **** dealership come do an oil change on my truck at my house for $98. AVOID this place!!!! Pricing is not transparent and you will get overcharged!!!!

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