Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought online 3 perfumes on 2/21/2025. These are well known brand perfumes. 2 of the 3 bought were recieved early and upon testing them they turned out to not smell like the original. I cant tell the difference from the bottle but there were some issues with the bottles as well. These perfumes do not smell like the original at all and I believe these are counterfeit. I contacted the business immediately requesting a return. I did not open the 3rd perfume as I expected that to be a counterfeit as well. After some back and forth the business only agreed to partial refund on the 2 and full refund on the unopened bottle. I last told the business that we had an agreement of exchange of goods and what I received is not original which is an expectation for this to be a fair exchange of goods. I expect a full return.I am looking to return these and receive a full refund.

  Business Response

  Date: 03/12/2025

  Dear BBB Representative,
  I hope this email finds you well. I am writing in response to the complaint filed by ***** ******* regarding the return of his perfume items purchased from our store. We understand the concerns raised and would like to clarify our return policy and the steps we have taken to address this matter in compliance with our stated guidelines.
  As clearly outlined in our stores policy, we can only accept returns for items that have remained unopened. This policy ensures that all products returned to us are in their original, resalable condition. The situation in question involved three perfume items, two of which were opened by the customer, and one that remained unopened.
  Upon review of the case and as reflected in the attached PDF documents, we found that the two opened perfumes were not in a condition suitable for resale. However, as a one-time courtesy, we allowed the customer to return the unopened perfume for a full refund. For the two opened perfumes, we issued partial refunds, acknowledging the situation and our commitment to customer satisfaction, even though it was outside the typical parameters of our return policy.
  While we are willing to accommodate this return under these specific circumstances, we would prefer that the customer return the opened items for a full refund as well, in keeping with our desire to provide fair resolution in situations like this. Our team ensures that all products are thoroughly inspected before shipment to guarantee their quality, and we strive to maintain a high standard for all merchandise.
  We hope this explanation clarifies the steps we have taken to resolve the matter in accordance with our policies and that it reflects our dedication to customer satisfaction while adhering to store guidelines. If there are any further questions or if additional information is required, please feel free to contact us.
  Thank you for your attention to this matter.
  

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I received an email from the business yesterday agreeing to refund the full amount which is a satisfactory resolution to the issue. 
  
  Thank you for your assistance! 
  
  Sincerely,
  
  ******* *****