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Business Profile

Playground Equipment

Puget Sound Playground Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Playground Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our HOA needed new play equipment for our neighborhood park. I,HOA president had gotten 3 bids from 3 companies & the board decided to go with Puget Sound Playgrounds. I met with ******************* on May ******* to place our order for 1 square pedestal picnic table green $2598.00 & 1- 3.5 arch swing frame 8 ft bay with 2 swings $2840.00 including ********************** for subtotal of $5498.00 plus tax of 9.4% of $511.17 for Grand Total of $5,949.17 with a deposit required of $3500.00. Gave him our check from *********** *************** ck no **** dated May 20,2023 for $3500.00. That left a balance of $2449.17 owing when the product came in..our time frame was 6-8 weeks for delivery. I spoke with **** several times via phone or email as to the status of the order. I was told that things were on back order but they were still coming by end of July. Then on Aug 2,2023 received an email that due to unforeseen circumstances PS PLAYGROUNDS is unable to fulfill order.You will receive a refund check in 30 - 60 days. Our sincere apologies. I called immediately that *********** numbers are disconnected & no response on email. We have NOT received a refund check as of today. Our HOA is a small community & this loss is very damaging to us.Thank You for your attention in this matter.*******************,President ***

Puget Sound Playground Depot is NOT a BBB Accredited Business.

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