Reviews

Review Details

• Review fromRobert D

  Date: 04/03/2024

  1 star

  Robert D

  Date: 04/03/2024

  K&M Resorts lies and cons people into believing they are getting a $2500 promotion and free nights of camping, they don't care about their customers, they don't answer or return calls in an efficient time, we were told about the $2500 promotion then piled on with paper work still believing it was for the $2500 promotion by the time we were done signing we ended up with a $12,000 credit card bill, we called to.cancel before period was over nobody answered the phones or called back in time, when we explained we were wanted to cancel our membership and we were rushed confused and told what to write on our forms the owner would not cancel our membership explained about our health situation and the promo was to trick us into buying something we did want Owner still would not let us cancel, October my wife was in hospital with medical issues, I talked to owner explaining why we needed to cancel membership owner said he would do what he could January 2024 we get a bill to pay for membership and credit card I am disputed this with the bank we owe $12000 too and now sending this to attorney General to fight this con promo K&M Resorts is only located in WA at the promo were told it is all over the US that is a lie, RPI was extremely confusing the paperwork was confusing, the promo guy would rush us and tell us not to worry about that information and tell us what to write if we started asking questions or reading further into the paper work we thought was for the $2500 Promotion. We even told the guy my wife and I are very limited on income with Disability he said no problem. We were lied to when we tried to get help we didn't get help from the owner, The people who can afford this he won't have complaints, people with limited money do have complaints and are tricked or conned into buying something else not realizing they are. This is from August 2023 Only reason it got a star is because I had too otherwise it would be zero
  

  K M Resorts Of America

  Date: 04/04/2024

  We have pulled the file and discussed with their salesperson. We have no documented notes at the corporate level that they called in with any questions regarding cancelling, we would have let them know the process to cancel. We document conversations and have nothing about medical issues or concerns about their membership, or that they even called the corporate office. I also have the text conversation between them and ******, they never mention wanting to cancel to him either. We are very open to discussing with members any issues they may have and help with the solution. We feel they are unjustly slandering KM with no grounds to do so. I would like to attach their contract and paperwork that they signed acknowledging they were purchasing a membership and the cost and the notes and texts but unable on this platform to attach this information.

• Review fromRyan S

  Date: 03/12/2023

  1 star
  We called to discuss membership and were told there was a special for a $2500 membership where they waive the fee and you will just have to pay the $500 annual fees. On the phone we were told we would *********** base resort where we could camp for free and we would have access to camp in their network for $10 a night at other resorts. Once we drove 3 hours to meet with a sales rep we were told they use that as a trick to get you to come meet with him. His words! What you actually get with the membership is access to an assigned home resort (********** ****) you don't get to pick. You also have no access to any of their other WA resorts with this membership because you can't camp at any of their resorts within a 125 mile radius of your assigned home base. So with this membership you will only be able to camp at your home base resort, that they assign to you, for 7 days but then you can't come back to camp again for 30 days and you have NO access to any of their other WA resorts. If you want access you have to upgrade to the $6000 membership.