Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 5th Wheel Trailer from Baydos. Took it in for service and warranty work. Water connections breaking loose, bad awning switch, bad wiring harness for controller, ripped awning.Warranty was refused for awning, they said this was wind damage. I am refuting their assumption. The awning ripped during the extraction and extending of the awning. It was not caused by wind damage. I want Baydos to honor my warranty. To date they have refused. I emailed Forest River, the Mfg of the trailer. I have not received a response. Below is the email.warranty denied greetings, I am emailing to request you honor my warranty. My 5th wheel has damaged awning. It was damaged during extending and extraction operation. It has been determined that the power switch as well as the control panel were defective. Also the wiring harness needs replaced. The reason I was given for denying warranty is because the wind damaged it. Let me say again the damage occurred during the extending and retracting. I understand these awnings are designed to separate if too much stress happens. There has been no troubleshooting of motor, limit switches, braking or cams, just a straight up no. I feel this is in error and am requesting you honor your warranty.VIN: G126123 Good Morning ****, Thanks for taking the time to contact Forest River regarding your Crusader. I have looked up your unit information and am currently working on obtaining this information for you and will get back to you shortly.Should you have any other questions or concerns regarding your unit, please feel free to contact me directly per my information below. As always we appreciate you and your business. Thanks and have a great day. image001.png ******************* Forest River, Inc.Prime Time Retail Advisor PH: ************ Fax: ************ ************************ https://forestriverinc.help/#/primetimerv image002.png

  

  Business Response

  Date: 08/04/2022

  Customer purchased their trailer on 6/17/2021.  Customers relative dropped off the trailer on 6/7/2022 for their service appointment for items to be addressed under warranty, trim adjustments and any safety recalls. On 6/8/2022 customers relative called to add that the awning fabric is pulling away from the tube on the rear of the awning.
  The service center performed the diagnostics and submitted the needed information along with the required pictures to the trailer manufacturer.  The only item not submitted at the time was the issue of the awning fabric as the awning could not be opened far enough to get the needed information.  The trailer manufacturer warranty approved the requested repairs and necessary parts. 
  The customers relative stated that they resided in the trailer so they needed it back.  All repairs that could be performed were completed and the customers relative picked up the trailer on 6/21/22.  A return appointment was scheduled for 7/21/22 to address the two items that were waiting on parts from the manufacturer.
  The customers relative dropped the trailer back off to the service center on 7/21/22. The new parts were installed.  Once the new controller was installed it was discovered that a secondary issue was also affecting the awning.  Information was again submitted to the trailer manufacturer, they approved replacement of the awning wiring harness.  With the new controller installed the awning could be opened all the way.  Pictures of the awning fabric were submitted to the trailer manufacturer for warranty consideration.  The trailer manufacturer replied with the following: Per the vendor.  Due to awning fabric is damaged, not defective, ******* is denying this claim and will not assist with replacement of parts or labor. dsb
  The customers relative was informed of the denial for the awning fabric via email on 7/27/22 and was asked if he would like an estimate for repair.  He requested the contact information for the manufacturer and service provided it to him.
  The wiring harness for the awning arrived on 8/2/2022.  It was installed and the customers relative picked the trailer up on 8/3/22.
  The trailer manufacturer and the part manufacturer are the warranty holders for this trailer and its components.  Baydos RV is not the warranty company and has no authority over the manufacturer in making their warranty determinations.  We can only submit the required information on behalf of the customer and make repairs as they are approved.  Any denied warranty requests become the obligation of the customer should they wish to proceed in having the repairs completed.
  It appears from the customers complaint that he has reached out to the trailer manufacturer in an attempt to have them reverse their initial decision regarding the awning fabric.  Once he receives a response from them, our service center is more than happy to complete the repairs for the customer should they come back with a different answer.