Reviews

This profile includes reviews for Pacific Exteriors LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pacific Exteriors LLC has 3 locations, listed below.

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  Pacific Exteriors LLC

  14724 Bothell Way NE Forest Park, WA 98155

  
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  Pacific Exteriors LLC

  9570 SW Barbur Blvd Ste 304 Portland, OR 97219-5412

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  Pacific Exteriors LLC

  2849 Paces Ferry Rd SE Ste 130 Atlanta, GA 30339-3769

Review Details

• Review fromPeter J

  Date: 11/20/2024

  1 star
  I would avoid this company, I'd give it less than one star if possible. The main office is in ******* and the local ***resentatives are not authorized to manage projects. As mentioned in one of the complaints below, I was provided an estimate (which was several pages long) for a small job, minimum of $2500. I signed an agreement with this estimate and was p***ared to use this company when the local *** came back and told me he was required to arbitrarily add $1000 to the estimate by the ************** supposedly to cover contingencies. I went to a different company and ended up getting the work done for less than $1000. Reading the complaints below, it seems to be a pattern of not honoring contracts and agreements with this company.

• Review fromthomas s

  Date: 01/29/2024

  5 stars
  I had an extremely good experience with Pacific Exteriors. After talking to ******************************* I checked the BBB reviews and saw some negative comments. I started to reconsider using Pacific Exteriors but decided to select them because of my experiences of dealing with *******************************. That was a very good decision. I wonder if the bad experiences that I read about were due to subcontractors, which they use because of the nature of the volume of work. Anyway, dealing with the staff (during office visits), the project manager, and the crew ******* was very good. Also, the price I got was much lower than two other outfits which were going to do the same work, using the same material. The quality of the workmanship and the demonstrated concerns of the work crew and the project manager were top. Based upon my experiences with Pacific Exteriors I would strongly recommend them without hesitation to anyone who wants to get soffits or even siding which I am thinking of getting (but I do have concerns with the requirement to remove the original siding).

• Review fromChrista S

  Date: 09/20/2023

  1 star
  If youre looking a full siding jobs with windows and gutters, in the definitely steer clear of this company. It has been a nightmare, stressful and this contractor experience is not worth going through. We have very little communication from project managers, one was let go from the company and it was not communicated until 3 weeks after our project was supposed to start. Our first project manager quoted us additional work that needed to be done, I agreed on the written quote price, waited for a contact addendum, then I find out 6 weeks later that the pacific exteriors refused to honor the quote and would only complete the needed work for more money.As an owner you need to be on site, sub contractors did not install house wrap to manufacturer specs and I, home owner, had to manage the communication to pacific exteriors. If I didnt see the work done incorrectly, siding would have covered up multiple problem areas. Our contractors started in July after a month delay. Were at the end of September, painters showed up yesterday and they couldnt do their job, supplies procured were incorrect and they were missing paint. Gutter contractors could not finish their job due to no communication between project manager and sub, and due to no communication, the sub couldnt call me to answer questions so they could complete the job. Some of the sub contractors they hired, they do the best work they can. Pacific exteriors project management team? not the case. Note that my house is only a 40k job, so maybe larger contracts with higher profit get better service from this company.

• Review fromBrett H

  Date: 05/15/2023

  1 star
  8-15-2022 I signed a contract to have Pacific Exteriors install siding on my house.I had 2 questions for the salesman: How long is the install? And when do you start?I was told: "The project manager will contact you in 1 - 2 weeks, and the install takes 1 - 2 weeks."8-19-2022 I was billed for 1/3 of the total.1+ month later and no contact from Pacific Exteriors.I called Pacific Exteriors and asked when something was going to happen, I was told: "the project manager will contact you in 1 - 2 weeks."I informed her I was told the exact same thing over a month ago and I didn't appreciate being lied to.Fast forward to 11-10-2022, the siding job finally starts.My initial attempt at leaving a review failed because it exceeded the size limit, so I cant even scratch the surface of the incompetence, lies, and damage, Pacific Exteriors did to my home.Pacific Exteriors promotes themselves as a top of the line, premium siding company.100% False.What they sell you, and what you receive, are two entirely different things.Pacific Exteriors does not install siding on your home.They sub the entire job to a very small, low cost, low quality, very low quality, siding company.They show up, eventually, when they get around to it, make a huge mess, destroy stuff, and leave.And never, ever, work a 5 day week.I have a daily record, pictures, and text messages of the entire 8 month ordeal, but it doesn't come close to fitting here.I contacted Pacific Exteriors and told them that after what they put me through I expect a partial refund, I was told: "I will run that up the flagpole."Not only did they not offer me any kind of refund, they didn't even respond, just the final bill for the full amount.If you want a truly miserable, frustrating, stressful, incompetent, sub-standard 'home improvement' experience, Pacific Exteriors is one stop shopping.