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Business Profile

Windows

Island Sash & Door

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Island Sash & Door's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Island Sash & Door has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Island Sash & Door

      18181 State Route 525 # D Freeland, WA 98249

    • Island Sash & Door

      1302 Commercial Ave Anacortes, WA 98221-2140

    • Island Sash & Door

      PO Box 543 Freeland, WA 98249-0543

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for windows on a house at ******************************************************. I repeatedly told the person taking the order (who admitted she was new) the Rough opening of the windows; of course meaning that she should order the net as is common practice. Our bid from ********** shows as much. Instead she ordered the windows the size of the rough opening. When I addressed the problem I was told it had happened before that I should just cut the window opening down; which is of course not advisable to do for construction stability. She said it was our fault basically and is refusing to do anything about the issue. I do have emails as proof but cant upload them right now.

      Customer Answer

      Date: 05/01/2023

       I am sending this message to notify you that I finally did get to talk to the owner of the business regarding my complaint #********.

      The owner worked with me to resolve the window order to my satisfaction.

      It was unfortunate that the sales rep I was dealing with originally would not forward me to the owner to begin with.

      But please **** this complaint resolved.

      I also just left a review on the business tonight as well.

      Thank you,

      ***************************

    Island Sash & Door is NOT a BBB Accredited Business.

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