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Business Profile

Distillers

Heritage Distilling Company Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Distillers.

Complaints

This profile includes complaints for Heritage Distilling Company Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Heritage Distilling Company Inc has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Heritage Distilling Company Inc

      9668 Bujacich Rd Gig Harbor, WA 98332

    • Heritage Distilling Company Inc

      3118 Harborview Dr Gig Harbor, WA 98335-2124

    • Heritage Distilling Company Inc

      101 E Pennsylvania Ave Ste J Roslyn, WA 98941

    • Heritage Distilling Company Inc

      1836 NW Market St Seattle, WA 98107-3908

    • Heritage Distilling Company Inc

      110 Madison St Eugene, OR 97402-5031

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July ***** Tried to purchase limited edition Steifel bourbon with 2 $50 gift cards. Website would not let me.Told gift cards needed to be converted to a digitally accepted # through website.Sent an email from ************ support that this was not possible.Sent an email 2 hours later with a code to use on the website, but for only $73 (no explanation)I placed the order.Was sent email today saying they were cancelling order and refunding money. There was no indication of how much of my $100 was being refunded.Email below:Apologies for any inconvenience but Gift Cards are not available for use online as we are a third party fulfillment partner. Unfortunately, HRD-******* could not be fulfilled and both the Gift Card and Credit card used have been refunded. I would like the $106 purchase honored at $0 cost to me, including shipping, handling and taxes. I would like the full $100 refunded to my gift cards.

      Business Response

      Date: 08/15/2023

      Customer communication is attached.  We asked for a shipping address confirmation from the customer on 8/2/23 and have not received a response. Alcohol shipping requires an adult present to sign.  The bottle is ready to ship when the address is confirmed. Please contact *******************************************************.  The full balance remains on the gifts cards. Thank you for the opportunity to resolve this issue.

      Customer Answer

      Date: 08/21/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      ******************* was very responsive and she went above and beyond to resolve this issue

      Thank you


      Sincerely,

      *********************

    Heritage Distilling Company Inc is NOT a BBB Accredited Business.

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