We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Graphic Designer

Easelly

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting a complaint against Easelly for unresolved refund issues and additional unauthorized charges related to a recent purchase. Below are the details of my experience:Date of Initial Purchase: April 24, 2028 Amount Charged: $48.00 for a design program Issue: After making the initial purchase, I was incorrectly charged an additional $96.00 due to issues with Easelly's transaction process. Despite the charges, I was unable to access the features I paid for.Upon noticing the additional charges, I immediately reached out to Easelly through multiple communication methods on the same day:I filled out the contact form on their website.I sent an email via their website.I emailed them directly through my personal email.I called the provided phone number and left two voicemail messages.I also sent at least two chat messages on their site.Despite these attempts, I did not receive a response. I then contacted my credit card provider (**********) to dispute the charges. Eventually, I heard back from a representative named ****, who apologized, claiming my previous emails had gone to their spam folder. **** offered a free program as compensation for the inconvenience, which I declined.Although I received a refund of $48.00 for the original purchase, I am still waiting for a refund of the additional $96.00 in charges. I sent a follow-up email to Easelly on May 13, 2025, but have not received any further response or refund.This situation has been ongoing for several weeks, and despite my numerous efforts to resolve the issue directly with Easelly, I have not been able to secure the full refund I am entitled to. I believe that this companys lack of communication and failure to address my concerns points to a pattern of poor business practices.I am seeking the return of the $96.00 charged to my credit card in error, as well as a full resolution of this matter. I have attached the email correspondence with this company.

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this service for a college class over 4 years ago. I used a credit card to make an account and apparently I made two accounts. I received a new credit card this year after loosing mine. Some old accounts with other companies I used were canceled do to no payment information from the new card. Easelly some how got this information and charged me twice on October 26th at 4:10 and 4:22 pm for $24, $48 total. I have not used this service and assumed I was done with them from the new card. I have no idea how they got my card number which is very concerning. I have contacted the companies via email asking how they got My cc information and would like a full refund and deletion of all accounts.

  • Initial Complaint

    Date:12/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to use Easelly years ago as a graduate student. I no longer need the service. For the past 4-5 years, I have attempted to cancel my subscription. However, they continue to charge me every year. I have tried calling and they don't answer. They don't respond to voicemails. Their chat doesn't work/is unavailable. I have sent written messages using their link and have never received a response. I have tried to cancel online, but that also does not work. I want to cancel my service and they will not let me. I did not sign up for a lifetime subscription but they are continuing to bill me despite my repeated attempts to contact them and my repeatedly telling them I want to cancel. I want to cancel my subscription and would like a refund for at least this year's and last year's amount they took (if possible). At the very least, I want written confirmation from them that my subscription has been cancelled and that I will not continue being charged.

    Customer Answer

    Date: 01/04/2024

    The company claims that they have now cancelled my subscription. However, they have yet to respond to my e-mail regarding my $48 refund. They charged me in December 2023 for another annual subscription despite the fact that I contacted them the previous year as well to cancel the subscription.

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please refund my money for the yearly membership renewal. Your software has gross technical errors and major oversight. Your product has never been excellent. However, I observe it is no longer satisfactory. I do not desire to do business with your company after years of dedicated service. Your product software continues to decline and the ability to create has reduced to value fraud. The quality of your software has deteriorated to the point it is incompetent. I am an American with a hidden physical disability, that impacts my vision and hearing, seeking reasonable accommodations in the proper venue. I am an American with a hidden physical disability seeking remedy from stonewalling, gaslighting, and fake participation in the proper venue. I am an American with a hidden physical disability seeking remedy from gross technical errors and reoccurring website malfunction in the proper venue.I have notified you of only a few issues and your company stonewalls, gaslights, and offers fake participation. I do not wish to resolve this. I want a full refund immediately. And no further contact from this business.

  • Initial Complaint

    Date:11/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter (***************************, ******************** accidentally signed up for a student subscription account for **************** when she was creating an infographic for a student project, in November 2020. She used my Mastercard to create the account. The account remained open, and this was not discovered until I saw a subscription charge in November 2022. I contacted the company immediately and requested the account be closed, my personal information deleted, and the charges reversed for all three invoices (as we have not used the service since Nov 2020). I have been attempting to contact the company since November 6 by email, by webform, by phone and by text. Their website indicates they respond within ***** hours, but I have received no response. We logged into her account online and there was no option to cancel the account or remove our billing information online. I would like the company to cancel our account, delete our credit card information, and reverse the charges on our invoices immediately.Thank you for any assistance you can provide.*************************

Easelly is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.