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Business Profile

Septic Tank Contractors

Apex Septic Design LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am in need of a septic design for new build on property. I contacted Apex to do the job. Initially very responsive, there was submission for digging/testing for Apr 28 2022. That is the day to get the information to design. After more than a month I had not updates and no plan. On Jun 17th I was told it would be ready for me that next Tuesday. Tuesday came and went. After multiple emails and few texts. I only got a response on the 23rd of July. That email said there was an issue with the information getting somewhere and I would have it Wednesday ( July 27.) He implied that he needed to go out and get information. He called and spoke with me on the 28th of April saying he was at the property. So not sure if the 28th he was not really getting the info or if he was stalling saying he needed to get measurements again. So here Fri the 29th of July I am still with no plan and no response to my texts and emails. I would like a refund of the fee I paid so I can pay another person who has been reviewed as more reliable. Unless by the time you contact they have sent it out. Thank you

Apex Septic Design LLC is NOT a BBB Accredited Business.

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