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Business Profile

Used Computers

Upgrade Stations LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Computers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received the item for some reason 30 days after **** money-back warranty and the seller's 3-month warranty expired as messaging shows many computer issues as of my last message the item now it is not fixable as apple also directed me to return it for a refund which I di so however from that point on seller never responded again he wanted an exchange which I refused.

    Business Response

    Date: 02/03/2024

    We have mailed in a check for the full refund of this order. 

    We truly apologize for all delays 

  • Initial Complaint

    Date:11/07/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a laptop with a 1 year warranty in March 2023 and was returned for replacement after 3 weeks of almost begging the company to please send the replacement I received it and is nothing like what I ordered and does not meet my needs. The company refuses to communicate and resolve the issue almost as the buyer will give up and walk away. I'm not that customer

    Business Response

    Date: 11/20/2023

    We have contacted the customer through phone to resolve this issue. We will provide a replacement under the warranty that was offered

    Customer Answer

    Date: 11/20/2023

    Waiting to see if seller follows through before I accept anything. They keep saying they will but haven't seen it yet

    Customer Answer

    Date: 11/27/2023

    The company contacted me said they were shipping me a replacement and have not and are no longer responsive to my emails or text   they are committing fraud and theft. 

    Business Response

    Date: 01/13/2025

    To resolve this issue, a physical check was sent to ***** and the check was cashed.

Upgrade Stations LLC is NOT a BBB Accredited Business.

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