Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint has not been resolved. He did not do what he said he could do and refuses to correct his faulty work.

  Business Response

  Date: 04/15/2025

  Thank you again for your concerns. I am hoping at some point ****** you can understand that Im running a large scale construction company that requires attention to a multitude of clientele amongst a variety of fields in which contracts are signed for such warranties, as much as I wanted to help you with your leak issues- you demanded things that were out of line from a customer stand point, and as a professional contractor- was not comfortable moving forward with you in any way. Since our verbal agreement was upheld fully and you could not move forward or do anything further either with payment to replace what I thought was necessary or a service fee to come back out- I actually did not have the capacity to help you, and could not help you any more with your project unless you were willing to come to agreeable conclusions. Thank you very much for your concerns and I hope you can get everything solved without me, if you are still having issues.

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 22991359
  
  I am rejecting this response because: i explained to Skyler Jump what I thought was needed. He went up on the roof to check out my concerns. He said he could do the job and we came to an agreement about the price .He took the cash, spent less time doing the job than he took looking at it, and then completely rejected my offer to provide him with addition materials to do the job correctly as what he provided was totally inadequate as was proven by the fact his "repair" didn't last through even 1 rainstorm.

  Dispite his "claim" that he stands behind his work, his response to my call to tell him the "repair" didn't hold, was "madam, I don't believe there was any warrenty implied" (not what he advertises)

  If he felt he was unable to adequately complete the job as discussed, why was this not disclosed before accepting my money?
  
  
  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 05/19/2025

  *****- 
  No contract or warranty was provided for *****.
  This was a one time service fee to apply caulking to an area of concern where her main roof met her sun room. After providing my services to the fullest extent, I proceeded by advising ****** to potentially consider more work as the coke did not belong in such an area and the shingles were in bad shape. it was under my discretion to give her the option of having me come out again for an additional $650 to make sure that she would have no issues moving forward. This would involve me replacing multiple shingles and it would take an extensive amount of labor and material. This of course, was not included in the initial service fee quote of $100 to apply the caulking (in an area where it didnt belong). ****** a week or so later had a messaged me. She said that there was issues. I referred back to my previous quote and asked her if I could do that or possibly come out there to apply more caulking as that would also be applicable to another service fee. (2.5 hour round trip + the work) She declined my request for payment to do such work and advised me that this was not an issue of the building, but my personal problem. I felt attacked by *****, and could not get through to her better judgment. I opted to block her on social media since she was making nasty posts and comments. This of course, does not bother me as I cannot make everyone happy, but ****** has not been able to find peace in any situation involving the encounter. I feel for her situation, but upon investigating her emotional state to me, it was clear that there was no moving forward and she was just looking for me to do more work for free or take advantage of a young contractor who always stands by his word. Which, I was, in saying the work from the previous Contractor was poor. Hopefully this will clear up any sort of animosity that ****** or company has towards myself. I am running a large scale company that typically does not do anything under a substantially larger amount of a daily rate. Seeing that I knew ****** from past professional encounters, I thought by stopping by and offering my services in her time of need would be appreciated. I hope this can be a learning ****** for all parties involved. Thank you very much for working with me and Jump on Board Construction LLC.
  

  
  

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 22991359
  
  I am rejecting this response because:

  First off, Mr **** came knocking at my door, asking for work because of a personal problem. At no time did I call him (until after the poor job) as  he had given me an estimate a year or so ago on other projects, and his quotes were so far above anyone else's, I did not respond.

  I felt sorry for him and having what I thought was a small, quick to fix problem, I explained what I thought needed to be done. He went up on my roof for what seemed like a long time looking around (not a problem), then came down, saying "yes, he could fix the problem". He did not mention anything about there being a bigger problem, or that what I was asking would not be sufficient. I cannot get up on the roof, so I trusted what I was told by him.

  We negioiated a price, I paid him in advance as he had nothing with him (not even a ladder, which I did provide for him) and I did not want him to have to pay out of pocket. He came back later, with 1 tube of caulk to fix 4 areas.

  AFTER "doing " the job, and while coming back down off the roof, he stated he did not think what he did would hold (no mention of that before he took my money).I offered him as many tubes of caulk as he needed (for free) , but he refused to do anything else. As he was right there and I had paid for a full hout of work (not the 15 or 20 minutes he took) he could have done things better with no additional time or travel required. He was correct and the job did not last even through the first rain.. I called him to complain and at that point, he told me,  to have the "job done right" (his words) it would be at least another $600-$700.  As he had deceived me once, and done poor work, why would I want him back for more money?

  He did ask me if I thought it was the problem of the building or of him (his work) and I stated that as the building conditions had not changed, it was the fault of shoddy workmanship and deceptive information.

  My emotional state is just fine. I simply refused to be taken advantage of by a "young Contractor" who obviously does not stand by his word. I am not looking for "free" work. I am looking for the work promised to be done as promised, not what I feel is a "bait and switch" a low price just to get a job and then demand much more money to have it done "correctly" Why would I want any job done incorrectly? I believe he felt since I am a serior citizen, he could just "schmooze" me into paying more money

  As for his "blocking" me on social media, it was quite the opposite as he replied every time not only to me, but to everyone who said something, to the point that several of them suggested he just "stop".

  As for the last contractor's work ,which Mr **** stated was poor, lasted for 6 years...Mr ****'s did not last for 6 minutes.

  If he is running such a successful large company, why was he knocking at doors, begging for work?

  I hope my misfortune is a warning to others to investigate and listen to your head, instead of giving in to the emotional tugging of the ************************** learned Mr ****.

  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 05/21/2025

  *****- your hate towards me and the situation has created false pretenses in what you believed in my actions and reasonings stood for. You are incorrect in all of the manners of judgment. I do not hold you accountable for having such un-clarity on the situation. You are acting as if I didnt have the best intentions. Please have a blessed day and hopefully you can learn/grow from this. You are loved by people in this world. Please do not spread hate. ??

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 22991359
  
  I am rejecting this response because:

  Mr Jump, ,as many times as I have tolr you (but appearly you don't loisten to anything that doesn't fit your fantasy), I do not hate you. Hate is an emotionalal state. This is business.

  Can you honestly say that after you went up on the roof to check what needed to be done (you were up there for quite a while) and before you accepted the money, you told me that what I asked could not be done and that it would be at least another $600-$700 to have it done "correctly"? If you answer yes, then you are the delisional one.. it was clearly AFTER accepting the job and the money. In another text, even you admitted it was after you had "done" the job

  You clearly did not have my best interests at heart or you would have explained the problem at the start, although I am sure you recognized I would not have hired you had you done so.

  I have learned from this... don't allow compassion to substitute for good judgment.

  I hope you have learned to be truthful in your business dealings, but from the other reviews I have read, i'm pretty sure that is not the case.

  I have never doubted that I am loved by many people, and I don't need your false words.

  I do not spread hate... I, unlike you,have not spoken about your supposed "mental condition" or "emotional state"... clearly done only to cloud the issue.

  If you truly lived by even 1% of all your "have a blessed day, you are loved" etc  rhetoric, this would never have happened.

  So, have a blessed day
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 05/22/2025

  Thank you again *****! Im winning every day!

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 22991359
  
  I am rejecting this response because:

  It's great you are winning everyday, too bad it's your clients that are losing. but that does explain a lot of the condescending attitude you display.

  Oh by the way, you never answered my question: did you tell me before you took my money that just caulking would never work or did you say "yes" you could do the job. That is pretty much the essence of this whole complaint
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 05/23/2025

  Yes, Maam, *****. To respond to your question. I was open, honest, and when I became aware of the situation (after you paid me in advance and I had a chance to do a further inspection upon tearing out the old caulking) I let you know what I had came across as soon as I could, while you were standing there, and I was on the ladder working.

  I proceeded because you gave me verbal confirmation that this work still needed to be completed for the price point we were at, and not the additional charge that I had offered, to do it correctly. I feel as if I offered professionally in this manner, ****** was not in full comprehension of what the situation presented to her and the faulty building procedures  from the previous contractor because she opted to not listen to my advice. I did not ask ****** to pre-pay me in advance, and after the work was completed, she did not ask for a reimbursement. She had only asked me to do another caulk job, which would have been entitled to another service fee. Upon not accepting my other estimates for the repair, I was unsure what she figured could be done for free, not under warranty, not under contract, but a verbal agreement that maybe could be  justified by saying this was a mutual misunderstanding. Either that, or ****** was not fully aware or able to What would be best for her building at this time, only thinking about her budget.

  I am a professional contractor, that gives estimates as Accurately, as possible, for my company to perform the work. Whether that be me personally or somebody that I employ. We do not do free work, but we do stand-by our work with clients that treat us with the right kind of care. We do not work with clients that treat us poorly, talk aggressively, expect things without compensation, or anything outside of mutual respect.

  I appreciate her concerns, but this $100 dispute has gone farther than it needs to since she has not responded to any of my other reasonings for what had taken place. This is a case of a woman who is not understanding whatsoever and will not see a situation from another perspective, even if presented to her on a plate. Thank you very much BBB for backing me on this matter!

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 22991359
  
  I am rejecting this response because:

  No, Mr ***** you were not open and honest as you spent more time on the roof assessing the problem  than you ever did actually working. I paid you in advance because I felt sorry for you (after you explained your problem) and you had absolutely nothing to work with (not even a ladder) and you took the money with no hesitation, after assuring me you could do the job.

  From what you have later said, as a professional roofer, you should have had no problem knowing  a caulk job would not be sufficient. Despite your disparaging remarks about my last contractor, his job lasted for 6 years.The one you did not even last thru 1 rain. In fact when I checked from the inside, I could feel cold air coming through...indicating you didn't sufficiently patch at all.

  You purchased ONE tube of caulk to patch 4 different areas and when I offered to give you as many extra tubes as you might need, for free, you refused.

  I gave you verbal conformation to do the job because you assured me you could. There was no mention at that time, that it would not be sufficient... let's get our facts straight

  Letting me know "as soon as possible" was after you agreed you could do the job, after you took my money, and after you didn't spend even 20 minutes of the hour I paid for.

  I do not expect work for free, but when someone tells me they can do the job and accepts full payment, I expect it to be done as agreed upon. I do not expect to be told afterwards, that to "do the job correctly" (why wouldn't you have wanted to do it correctly in the first place?) it was going to be 600 to 700% more than the quoted price.That kind of difference is absolutely outragious

  I do now understand what needs to be done,  but why would I want to use you, when you want to jack up the price your job by 600% to do the job "correctly" and have already proven you will not stand behind what you say. I have responded to everything you have said. Not what you wanted to hear, because I do not appeciate being taken advantage of, but I have answered.

  I am not a "woman" who doesn't understand (I have been around construction for a long time), but I am someone who fully understands a con job.
  

  Please explain to me how the BBB is backing you?
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 05/30/2025

  ***** has provided inaccurate information

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 22991359
  
  I am rejecting this response because: I did not provide inaccurate information.

  I related the inccident from my side, leaving out your use of  insulting implications (I was trying to take advantage of a" young contractor that always stands by his word"... obviously you do not) and sexist attitude (as an overly emotional WOMAN, obviously I cold not understand the "MANLYl" world of contracting)

  You estimated the job, you accepted payment, and then wanted to charge me 600% more to do the job "right" Why would I not have wanted the job done correctly in the first place?

  And despite your implications that I, as a woman, could not possibly understand contracting, you are far from the first contractor I have used, not to mention, I was part owner of a woodworking and contractor business, so yes, I do understand contracting. I also understand a scam

  I understand going over a quote, maybe by 10-15% is quite normal, but NOT 600-700%. And how was I to know that had I agreed to the additional work, for 600% more, that you would not try to raise it another 600% to get the job done "correctly"?

  The patch job you  said you could do were then paid to do, did not even last through 1 rainstorm, so the observation it was a poor job, is very accurate
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 06/02/2025

  ***** continues to be unsettled with the price point I quoted her to fix the shingles. All I was doing. Is caulking something for a cash service fee and no warranty. Fixing the shingles in that area for the quoted price also would not hold a warranty. If ***** opted to do a whole new roof- of course I can offer her a watery on my work. As it is not new, there is no warranty, as I didnt do the shingles. Does this make scenes to ***** now?

  thanks :)

  Customer Answer

  Date: 06/11/2025

  Mr ***** 

  I know you want to make me out as the person who doesn't understand, but I spent *************************************************************** the **, and also was 1/2 owner of a woodworking and construction company, so yes, I do understand what you are saying. I also understand a con job.

  My issue is that I told you what the problem was, you spent time investigating the situation and returned with a quote to FIX the problem. When someone says they are going to FIX a problem, it is the natural assumption, that it means to do it right. We negotiated a price, you took my money, and went to work, and only later did you say, well, "if you want it done right". At no time before you took my money, did you ever say what you were doing would not work. Truly I feel you did such a poor job because it was not going to be as "big" a job as you wanted and you wanted to milk me for more money. THAT, Mr ***** is my issue. You told me you could do it,  took my money, then suddenly, it's going to be 600% MORE than quoted, to "do it right". That to me is a bait and switch scam and I refused to be a part of it. You seem unable to understand that I only hired you because (A) I felt sorry for your situation and (B) you said you could do the job for the agreed upon price (in the past, yout prices have been ridiculously more than any other quotes I received)

  So please stop making me out as an "emotional WOMAN" who couldn't possibly understand anything as complicated as a "man's" world of construction. Maybe try changing your attitude from the "Man's domain" of the 50's into today's world where women are just as capable as men.

  Thank you, 

  *****

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi ******
  
  We have not resolved our complaint with Jump On Board outside of BBB.  We are planning on reaching out to ********************** seeking a resolution.
  
  
  ***** ***********
  *************************************************>************ WA 98569
  ************
  *****************************
  

  
  

  ncluded $12,800 to pay for the fence, and approximately half of the back porch costs (per the contract). We obtained receipts for the materials to build the back porch and concrete. We have repeatedly asked JOB for itemized labor records and have not received one. Our accounting estimates the total costs of labor and materials for the fence, back porch, and concrete is about $19,000. We have our bank records showing our deposits we have made to JOB. Finally, we recently found out (through the BBB website) that JOB has no longer a contracting license since July 27, 2024. Therefore, JOB did all the work on the back porch, and concrete pad without a contractors license which could have put us at risk.

  Business Response

  Date: 05/19/2025

  *****- 
  ***** and ***** were kind folk that wanted a back porch rebuilt. Unbeknownst to us- the existing building (extension) was encroaching on the cities setbacks. After a long process of engineering, planning, permitting, we were eager to get on site and start that portion of the work. The client ended up contacting the city and heard that we would not be able to build what we had previously hoped for. I asked ***** to give me a chance to speak with the lead official about what we could do. At this point in time, our contract was renegotiated to have us build a cedar deck on top of a concrete slab. This was verbally approved by each homeowner. Upon completion of the projects, ***** ends up handing me his itemized list of how much he thinks I should charge per item. His numbers were not even half of the actual cost of what it took to complete the project (not including taxes or a profit margin.)
  He was also also looking to have an entire deck built plus setting a sliding glass door. Items that would total at least $5000 in labor alone. Since he had changed the scope of work previously and we had worked so vigilantly on making everything look crisp, there was no time or material budget to continue to work on his house without further payment. To try to make him feel at least a little well compensated, I left thousands of dollars worth of decking material on site for him to have. Unfortunately, we did not end up doing the job as contracted, but that was not my fault, since ***** and ***** had changed the scope of work and verbally agreed to do that instead. Another example of probably some quality people still just trying to take advantage of a young contractor. Work will not be performed without funding. Thank you for working with Jump on board Construction LLC. 
  P.s.- we had no laps in coverage on our bond, insurance, or anything along those lines. I simply updated from a sole proprietorship to an LLC. Thank you for your understanding!
  Sent from my iPhone