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Business Profile

Water Services

City of Hoquiam

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/21/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The city water had disconnected the people that rented this place before I bought it in August. When I bought this place I had asked them about the disconnection notice I had found they said not to worry about it that the previous owner had paid it. Now I get a letter stating that I have to pay it. I didn't even own the home and even gotten confirmation from them not to worry about it and now they're trying to extort me. Not only that the two companies the trash in the water are supposed to be completely separate but are and operate as one company there is a serious amount of fraud Happening Here and an intense investigation needs to happen. All I want is simply them to honor their word and not to worry about a disconnection from a home I didn't own yet not send me a bill several months later because the previous owner wouldn't pay them.

    Business Response

    Date: 03/17/2025

    Attached is a copy of the second page of Mr. ***** utility application, as you can see, under paragraph two,he signed acknowledging his responsibility for any outstanding balances owing on this property. This is because there is a utility lien held against this house. As for the trash company, we operate separate,however we do communicate with the garbage company to ensure residents have garbage service which is required per our municipal code.  Also, on page two, paragraph one of Mr. ***** application you can see he acknowledges that garbage service is mandatory. 

    Customer Answer

    Date: 03/17/2025

     
    Complaint: 22917590

    I am rejecting this response because: there was never any lien on my property. I never signed anything that said I owed any outstanding balance. This further illustrates my point of the fraud being committed by this company. Not once on the phone did they ever dispute that there was never a lien on my property. As I brought it up they never said anything about a lien because there wasn't one. They also stated that the previous owner already sent them a check and still they are trying to collect from me. They're trying to recoup double the funds from the person that had already paid them by their own admission and again by me. 

    Sincerely,

    ****** ****

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