Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used this business to adopt embryos. I adopted one set of embryos, and then adopted another set. The time span of working with this company has been 5 years or longer. I have experienced a lot of horrible interactions with this company over the years. However, because they are connect to my family's journey to have children, I have delt with the inappropriate and unkind communication quietly. I am now at a point where I have felt like I can leave an honest review so that other families can be aware how hard communication with this company can be before they sign a contract with them. After posting an honest review on ******** and ******* the owner of the company emailed me and said I need to take down my reviews in order to have her company keep our contact with our donor family for our child that was born from one of the sets of embryos. Some background: *********** has a program called *********************. Once you have a child from an adopted embryo, ********************* helps you keep contact with the family. After I posted my review, she is using this service as leverage to get me to take down my honest review of her company. When I pushed back, she told me I can **** mail communication to our donor family via a physical address instead of the service that every other family using her company gets. I feel that this is retaliation for an honest review and possibly blackmail to get me to take down my review. She has sense told me that I need to download all the documents that they are storing for us.

  Business Response

  Date: 02/12/2024

  Once a family has emailed ** and is done family building, we do email them a link to all of their 

  docuemnts as since they are done family building. We no longer need those documents so they are 

  given to the client to store on their computer for their own records.. However, we still always facilitate communications

  between families, if desired, by regular mail. We are glad to to it, and we set up ********** Project to manage it. Storing 

  hundreds of pages of documnts on our Sharefile server is no longer reguired once a family is done family buuilding. 

  We emailed this customer that information, since they are done family building and no longer in need of our services, 

   with the exception of sending family upates, which we really enjoy doing as it brings people so much happines. 

  ***************************** Founder Embryo Adoption Services of Cedar Park 

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21276036
  
  I am rejecting this response because: we sent the email saying we were done family building a year ago and within an hour of my review we were told we could not use ********************* and would need to mail updates instead of using the online service that everyone else gets. My email I attached in my original complaint showed the company threatening to ending that service if I did not take down my review. 
  
  Sincerely,
  
  *********************