Complaints

This profile includes complaints for Costco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Costco

  999 Lake Dr Ste 200 Issaquah, WA 98027-8982

• 

  Costco

  7850 SW Dartmouth St Tigard, OR 97223-8401

• 

  Costco

  4401 4th Ave S Seattle, WA 98134-2389

• 

  Costco Wholesale

  2431 N Germantown Pkwy Cordova, TN 38016-4494

• 

  Costco

  6275 Naples Blvd Naples, FL 34109-2030

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I e-mailed Costco about some popcorn I bought. They won't respond.----- Forwarded Message -----From: ******************************* To: *********************************** Sent: Tuesday, July 5, 2022 at 05:56:58 PM EDT Subject: Product Question I cannot find a way to e-mail Costco customer service.I just need to know if there is any PFAS or other harmful chemicals in the lining of the ******** microwave popcorn (item: ******; UPC: ************).*******************************

  Business Response

  Date: 07/26/2022

  Costco is happy to report that the bags used for our ******** Signature Microwave popcorn are free of PFAS and other harmful chemicals.  Thank you.

  Customer Answer

  Date: 07/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 items from order number ********* were returned via *** pickup arranged by Costco. *** tracking shows both items were received by Costco on 7/1/22. On 7/5/22 Costco issued a refund for only 1 of the 2 items in the amount of $200.44. The refund should have totaled $400.88 for both items. I proceeded to contact Costco customer service regarding the missing $200.44 refund. The agent acknowledged the receipt of the return and the missing refund and claimed it was a system error. I was advised a claim would be submitted and a refund would be issued within 72 hours. No refund was issued after 72 hours. I again contacted customer service and was told this would be escalated. The agent again said I would receive a refund within 72 hours. Again no refund posted within the time interval. I contacted Costco 5+ times regarding this issue, each time the agent would say the same thing; either that a case would be submitted or escalated and that I would receive a refund within 72 hours. Each time I asked what the previous agent did and each time I was told they didn't do "something" either correctly or the way this agent was going to do it. Each time no refund would be issued. I don't understand why it is so difficult for Costco to correct an acknowledged error. This should be a simple credit issuance. Any other company that acknowledged an error would have issued the credit immediately. It is now 22 days since Costco has received the return and I still do not have a refund.

  Business Response

  Date: 07/26/2022

  Costco attempted contact with our Member. The remaining refund has been issued.

• Initial Complaint

  Date:07/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple weeks ago, I received the attached postcard from Costco. A reasonable interpretation of its meaning is that the "Special Offer" noted on the card advertises a one-year Costco Shop Card for new Executive Members at a cost of $20 and a Costco Shop card for new Gold Star Members for $10. Based on this information, on 7/22/22 I went to the Costco store in ************ to sign-up for membership. I was told by the Costco employee at the Service Desk that, in fact, the deal was a $20 DISCOUNT off the regular $120 Executive membership fee and a $10 DISCOUNT off the regular $60 Gold Star membership fee. I noted to the Costco employee that NOWHERE on the card is this stated as being the deal and that this advertising was, in fact, dishonest and deceptive. The Costco employee said something to the effect of "Yes, a number of other (potential) Costco customers had also mentioned this to her.

  Business Response

  Date: 07/26/2022

  Costco reached out and spoke to ****************** over the phone.   He read the verbiage on the card to me word for word.  He also attempted to send a picture that was not received. It was explained to ****************** that it says, by joining and setting up Auto Renew we will mail a shop card (gift card) within 4-6 weeks after and the fine print says how much the membership is to join. 

   

  ****************** wishes the wording was clearer, that you have to pay the full membership fee and afterwards we will send out the shop card. He feels it is not worded properly. I let him know I would address his feedback with our marketing department.  He understands that it does not say the membership only costs $10 to join or $20 to join. 

  Customer Answer

  Date: 07/26/2022

   
  Complaint: 17613061
  
  I am rejecting this response because:  I'd like to correct a few points regarding Costco's response to my complaint:

   

  1) I did not "attempt" to email the Costco representative (**************) a picture of the postal advertisement.  Rather, I did, in fact, email it to her at the email address she provided (***************************************).  As far as I know, the email was sent successfully - a) it did not get returned to me as an improper address and b) immediately after entering ****************** email address, a photo of her popped ** in the address window, presumably confirming her identity.  If she did not receive that email, the problem may lie on the Costco end.  The BBB successfully received a photo of the Costco ad in my original complaint but I'm happy to resend it in this email.

  2) "It was explained to ****************** that it says, by joining and setting up Auto Renew we will mail a shop card (gift card) within 4-6 weeks..."  ************** did VERBALLY inform me that this is how the offer works.  However, as I pointed out to **************, and as I reiterate now, the written verbiage on the card in no way conveys this meaning.  Rather, the information on the card gives the obvious impression that the cost of an Executive membership is $20 and the cost of a Gold Star membership is $10.

  3) "He understands that it does not say the membership only costs $10 to join or $20 to join."  No, I never said I "understood" that.  I said that I accepted ****************** verbal interpretation of the meaning of the card.  Nonetheless, the current wording remains deceptive and misleading.  I invite any neutral party to read the card and give their interpretation of its meaning.
  

   

  2)
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a refrigerator from Costco in July 2020. I have had to have this refrigerator repaired four times already. The compressor has broken twice as well as the conversion. I have had to throw away food and take off work for many appointments. Some appointments where they had to order parts and come back and could not even fix it the same day. Costco told me they would resolve this issue with ** and they failed to call me back as well as they failed to have ** come out on July 19 when it was scheduled. I spoke to a manager who was supposed to take care of this. I asked for my money back and they refused this refrigerator should not be sold at Costco if they cant stand by their product.

  Business Response

  Date: 07/26/2022

  Thank you for contacting Costco Wholesale Corporation. We appreciate the opportunity to respond to your inquiry. The Costco ******************* Team has reviewed your complaint regarding your ** refrigerator concerns. We are working with ** to review a return under the warranty coverage. The Costco warranty team will follow up with with you with an update once we hear back from **. Thank you for contacting Costco Wholesale Corporation. We apologize for any inconvenience you may have experienced.  Thank you.

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2022 I purchased a Groupon Costco membership Deal package, which included $40 Costco Digital shop card. I successfully redeemed my Groupon voucher at my local Costco on July 03/2022, and expected to receive the shop card via email. Only so far I received a $40 of $250 online coupon but not a shopping card, contacted both Groupon and Costco, Groupon provided Costco contact but it was unhelpful, so now I am at loss of $40.

  Business Response

  Date: 07/22/2022

  Costco has reached out to Mrs. ****** to address her concerns. We reissued the digital shop card to her husband's email which I also spoke with Mr. ****** by phone and he confirmed he did indeed receive the digital shop card to his email address. Should Mrs. ****** has any other questions or concerns she may reach back out to Costco ****** Services at **************.
  
  

• Initial Complaint

  Date:07/22/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on June 30, 2022. The items were lost in transit and later delivered completely thawed. I let Costco know about the issue regarding the items being lost in which I filed on July 3, 2022. Costco did replace alot of the items already but one of the items ordered "Impossible patties" qty 10 is out of stock so they said I'd be refunded instead. I still haven't received the refund. Order number is *********. Thank you!

  Business Response

  Date: 07/22/2022

    Costco has reached out to **************, a refund is in motion for the items that were not delivered as expected.  Costco is now waiting to confirm the member has received her refund.  
  
  

  Customer Answer

  Date: 07/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased and returned a furniture set from Costco. We have not received the refund for the returned furniture.

  Business Response

  Date: 07/22/2022

  Costco has confirmed with the member the refund was completed and will take 1-2 business days to go back on the card used to place the order. 
  At this time Costco is moving this to resolved.

  Customer Answer

  Date: 07/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent over an hour trying to return an item for which full refund for amount paid was refused. Been a member for years, faced ridiculous treatment for a $129 item. In the scope of money we've spent at Costco, this is unbelievable. Despite manager approval, staff refused to agree to the refund and continued with unsatisfactory behavior, denying the full refund amount. Disgusting how customer is mistreated and how customer time is utterly disrespected. ******************** staff get paid by the hour while the customer does not. Hard earned money goes into making a purchase that is rightfully refundable.

  Business Response

  Date: 07/26/2022

  From AGM @ W1070 - I spoke with member Suba S. about her unpleasant shopping experience at the **** park Costco. We discussed her issues at the location and apologized for her wasted time and any inconvenience we might have caused.  There will be retraining of our employees in regards to these issues.

   

  The member should have received the original purchase price as a refund. We are refunding the difference in value and an additional value of $25 for her inconvenience on a shop card that can be used at any Costco location for her wasted time and the inconveniences this caused.

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent this email to Costco corporate office due to the way I was treated at the *******,** Costco pharmacy. Hi ******************,I apologize if this is not the correct way to file a complaint against one of your pharmacies but I didnt know what to do (I will also be filing a complaint with my insurance company Premera and also the ******** ********** of ******* Code Enforcement of **, Better Business Bureau, as well as any other organization that I can find that will help me), but Im trying to resolve an issue that I recently had with your *******, ** pharmacy. I just moved here 2 weeks ago from *******,**. My oldest daughter will be completing a 1 yr fellowship at the ** Pain Center from July 15, 2022 through August 31, 2023. I moved here to help her care for our 21 mo old granddaughter while she completes this fellowship as her husband remains in ** for his job and we will move back to ** after she completes her fellowship. I have a long time doctor in ** for healthcare that I did not want to change as I will be moving back and didnt want a doctor here in WA for just this one year due to the long time medications Ive been taking since 2008 and the difficulty of even finding primary care doctors who will take patients on these meds. I began working with my ******* **************************** almost a year ago to formulate a plan on how to continue my monthly prescription refills. I contacted the *******, ** Costco pharmacy 2 months ago to finalize our plan and spoke with **** during that call. I have been taking hydrocodone and fentanyl patches since 2008 after spending 2.5 years at *********************** Pain Clinic trying hundreds of medication, therapy, psychological counseling to treat chronic pain that was diagnosed in 2008. I had been on the highest dosages of both medications through these years and have weaned myself down to my current dosages, but have been on these medications for over 14 continuous years. I completely understand that these are high

  Business Response

  Date: 07/25/2022

  Costco apologizes for your recent experience at the ******* Pharmacy. Please know we take these matters seriously and always strive to give the best patient care. We will be reaching out to you to assist in resolving this matter.
  
  
  

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pur shed high dollar tires from Costco located ***************************************************** have had issues with the tires every time go in with issue am met with stall tactics. They do not honor warranty on their tires.

  Business Response

  Date: 07/25/2022

  Costco honors tire warranties when warranty terms are met.  In this case, the condition rending the need to replace the tires was most likely caused by mechanical issues on the vehicle.