Complaints

This profile includes complaints for Costco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Costco

  999 Lake Dr Ste 200 Issaquah, WA 98027-8982

• 

  Costco

  7850 SW Dartmouth St Tigard, OR 97223-8401

• 

  Costco

  4401 4th Ave S Seattle, WA 98134-2389

• 

  Costco Wholesale

  2431 N Germantown Pkwy Cordova, TN 38016-4494

• 

  Costco

  6275 Naples Blvd Naples, FL 34109-2030

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 40 piece set of Mikasa dishes from the Costco warehouse. When I unpacked the box it was missing 2 small plates and all of the small bowls don't match. I attempted several times to contact the store and my phone call was never returned. I also tried the online chat and the issue was never resolved. All I want is for Costco to send me the correct pieces that were not in the set I purchased. The first time I called the store I was told to just return the item. I have been a Costco member since **************************************************************** the ridiculous line. Nor should I have to load the heavy set back in my car, find a cart to bring it in the store, purchase a new set, load it in my car again and then unload it at home. That's a lot of work for something that was not my fault.

  Business Response

  Date: 10/16/2023

  
  
  Costco is actively seeking a resolution for this case. Thank you for your patience! 

  Customer Answer

  Date: 10/16/2023

  Im not satisfied with their response but my husband dealt with if for me.  Their resolution was to come to the store and return the item.  Their employees chose to be lazy and not check a return.  They just threw it back in the shelf for someone else to deal with.  We should not have had to make a special trip to return the item because it was their error. I should have been given a shipping label to return the incorrect item and they should have sent the correct set to my house.  Why did we have to pay for gas and be inconvenienced due to the stores error?  We dont live right around the corner from the store.  Its over and done but I have learned quite a bit about Costcos customer service through this experience. 

  Customer Answer

  Date: 10/16/2023

  Im not satisfied with their response but my husband dealt with if for me.  Their resolution was to come to the store and return the item.  Their employees chose to be lazy and not check a return.  They just threw it back in the shelf for someone else to deal with.  We should not have had to make a special trip to return the item because it was their error. I should have been given a shipping label to return the incorrect item and they should have sent the correct set to my house.  Why did we have to pay for gas and be inconvenienced due to the stores error?  We dont live right around the corner from the store.  Its over and done but I have learned quite a bit about Costcos customer service through this experience. 

  Customer Answer

  Date: 10/16/2023

  Im not satisfied with their response but my husband dealt with if for me.  Their resolution was to come to the store and return the item.  Their employees chose to be lazy and not check a return.  They just threw it back in the shelf for someone else to deal with.  We should not have had to make a special trip to return the item because it was their error. I should have been given a shipping label to return the incorrect item and they should have sent the correct set to my house.  Why did we have to pay for gas and be inconvenienced due to the stores error?  We dont live right around the corner from the store.  Its over and done but I have learned quite a bit about Costcos customer service through this experience. 

  Customer Answer

  Date: 10/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  It was not a satisfactory resolution but my husband took care of it so I didnt have to make the return.  Costcos customer service is a huge disappointment.  
  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/17/2023

  ********'s husband called the store on Sunday 10/15/23- he came down and we were able to give him a new set and he was great.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I bought a set of washer and dryer online on Costco.com and had them installed 12/26/22. The washer leaked due to a shoddy installation job. I need Costco to help me colect the amount my contractor said it would cost to fix the damage caused by Costcos third party installer, *********** LLC out of ******, *****. Costco has pretty much made me fight *** by myself since the beginning of this year. The machines were installed last year, and the washer leaked causing water damage to both my brand new recently remodeled bathrooms and kitchen downstairs. Costco sent inspectors to my house who determined the water leak was due to installer error. I have submitted a quote to ****** from GBLI (***s insurance) and ****** is saying *** is refusing to pay the actuall cost of the fix, $27k in labor plus $5000 for materials. This doesnt even include the mold renidiation I paid for myself. Instead they only want to pay $6,400 which their insurance adjuster came back with. A fraction of the actual work. This wouldnt even cover half of one bathroom according to all the contractors Ive talked to. I need $32,000 from ***. Since I purchased the machines through Costco and didnt even know a third party was installing then it is Costco responsibility to help me as my contract was with Costco. I need Costco to help me to get *** to pay for the damage their insurance company has already admitted to being ***s fault. *********************** ************

  Business Response

  Date: 10/16/2023

  Costco is sorry to hear that ******************** damage claim is not resolved yet due to an apparent discrepancy in the damage amount.  However, the damage claim is between **************** and the responsible party's insurance company.   Costco can not act as ******************** legal representative regarding the claim resolution. We encourage **************** to continue to work directly with ************************ She is welcome to seek legal counsel or representation by her homeowner's insurance for assistance with the claim settlement process should she need additional help. I left the member a voicemail and sent an email to advise.

  Customer Answer

  Date: 10/17/2023

   
  Complaint: 20718781
  
  I am rejecting this response because:

  The reason *** was at my house was because they were SENT THERE BY COSTCO. When *** was at my house I believed they were Costco employees. Through this horrible experience I have come to understand Costco uses third parties because this allows them to not have to take responsibility, or pay for any damage caused by the third party to the customers home. Costco makes the sales, then washes their hands LEGALLY of any responsibility of any damage done to their customers homes. This is atrocious. As a customer of ******************** for many decades from the time they were still *********** having spent thousands at their stores and online, I would have expected Costco to 100% back their customers in a situation like mine. I feel completely unappreciated as a customer and very much let down by what ******************** allows these shady third parties they hire to get away with. 
  The interesting part of this was when *** contacted me after I had contacted Costco with my original complaint. The *** of *** *************************** actually attempted to have me tell Costco my machines were defective, this before any inspections were done, and even before one had been scheduled by Costco. I told him right then I didnt believe the machines were defective. 
  So here we have a name we all trust Costco , which is why I bought my machines there to begin with, but Costco is basically washing their hands of the whole thing, even they it is BECAUSE OF COSTCO that *** EVER STEPPED FOOT IN MY HOME. And then we had *** calling me pretending to be from the claims department. Two separate people called me from *** claiming to be from the claims department, at the time I was very confused because they made it seem like they were with Costco. *************************** owner of *** already realizing through our phone conversation this would cost him a lot of money attempted to have me lie to Costco the machines were defective, and that Costco would send new ones. Had I done what he wanted me to do his company would have been absolved of the damage they caused and Costco would have then been responsible. After that conversation I called Costco and told them the truth. It was then they told me they would send inspectors to my house, who confirmed the install was a bad install their own words. The machines were not defective as I had stated, and water damage did occur, which *** is refusing to cover all the costs.  Costco claims no responsibility, but who sent *** to my house? I dont want legal help from Costco, I NEVER asked for them to be my legal representative. What I want is for Costco to put pressure on *** to pay for the damage they caused, since Costco themselves are who sent *** to my home and they are both refusing to make things right, 10 months after the facts. I  want Costco to see my case through and make sure *** pays me for what they caused. I would I also like for Costco to take a position publicly and let their customers know Costco will no longer do business with *** so now they are aware *** is a shady company that will instruct Costcos own customers to lie to Costco after they have caused damage to their house. I further want Costco customers to be aware that is they have any remodeling job done by Costco (kitchen for example) or if they by appliances through Costco that Costco will not pay for the damages caused by the third parties Costco places in peoples homes. 
  Costco makes the sales and basically leaves their customers to fight these third parties they didnt even know about on their own. 
  Shame on Costco. 
  
  Sincerely

  *****************

  Customer Answer

  Date: 10/17/2023

  Hello I would like to request that in any response or communication that my first name does not appear. I dont mind my last name, but please for privacy reasons do not let my first name appear. 

  Customer Answer

  Date: 10/17/2023

  I would also ask that in addition to my first name not appearing that my home address would not appear on anything that gets posted publicly. For my safety please. 

• Initial Complaint

  Date:10/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am so incredibly upset with the way this establishment conducts business. Youre only allowed to pay with cash or debit. There are people out here struggling to make it by. They will not accept Mastercard credit. I have to live off my credit card in order to put food on the table for my family. You will accept food stamps which I make too much for, but you wont accept credit? This needs to change. You should not be able to dictate how an individual can pay. All major credit cards should be accepted.

  Business Response

  Date: 10/12/2023

  Costco has made contact with ************ in regards to her concerns. Costco has advised ************ of our accepted forms of payment methods. Should she need further assistance, please feel free to reach out to **************. 

• Initial Complaint

  Date:10/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few days ago I tried to sign up for a Costco membership via Order #********** & paid $60 as the membership fee via my Discover card. Costco cancelled my Order bec they said they no longer take Discover cards even tho it is listed on their site as an appropriate means of payment. So a couple days later, I tried to place an order again for a Costco membrship via Order#********** & again paid $60 using my **** card that has a zero bal and $15K in available credit, but again Costco cancelled my order even tho **** is listed as an acceptable mode of pymt (and as matter of fact Discover was STILL list as acceptable mode of pymt despite the prior pymt cancellation bec i used Discover). This time Costco claims it was system error. See Costco Cust Svc call Ref #************* for call made requesting a supervisor. In 15 min of holding on the call, the rep couldn't find a supervisor to address my concerns. If Costco is still in business and accepting membership applications I want to know WTF is going on bec no matter what legit means of pymt I offer, my membership application keeps getting turned down? The last Costco rep advised that I should try placing my order again. Is this like the World Series where you have to get 4 successful attempts in order to win the series with a successful membership application? Too many bots and not enough competent managers.

  Business Response

  Date: 10/13/2023

  Costco has spoken with ************** and addressed his concerns regarding the orders and membership sign up, resolving this issue

  Customer Answer

  Date: 10/13/2023

  Costco supervisor called me to apologize re: what she called was a series of system errors that thwarted my attempts to apply for membership. Supervisor offered me a $30 gift card that I could use at Costco after paying their $60 annual membership fee. Supervisor offered to take my $60 for membership over the phone via my credit card. I declined transmission of credit card data over a phone line due to privacy concerns. Supervisor informed that if elect to pay the $60 dollar membership fee in the future, there's a 30 day refund policy in place for return of the $60 membership fee if I should decide to take out membership at Costco. Advised that I have reconsidered membership with Costco as I only intended to use the membership to explore various hearing aid options that their hearing clinic offers. Moreover, I informed that after further research, I am now  aware of the hearing aid products sold at Cosco's hearing clinic and, given the aggravation encountered in what should have been a simple sign up procedure, I instead can easily contact the manufacturers of the products carried by Costco to find other nearby retailers who will be happy to sell those products to me for several thousand dollars without me paying a $60 annual membership fee or enduring another aggravating experience.

  Business Response

  Date: 10/26/2023

  Costco has spoken with ************** and addressed his concerns regarding the orders and membership sign up, resolving this issue

  Customer Answer

  Date: 10/26/2023

  You can close this case as I have spoken to mgmt. at Costco and the matter has been resolved. Thanks for assisting on this matter. *******************

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention certain business practices observed at your Morena store in *********, **, specifically regarding the allocated bourbon release on Thursday, 10/5. Regrettably, this incident is part of a recurring issue where individuals were observed lining up early for the release, indicating potential internal alerts to selected contacts prior to the event.As a dedicated Costco member, I find this situation deeply concerning and disheartening. It not only compromises the fairness of the release process but also diminishes the experience for those who value fairness and equal opportunity. The disparity in access to these highly sought-after collectibles undermines the principles of equity and inclusivity that are fundamental to a membership-based institution.I implore you to thoroughly investigate and address this matter, ensuring that the allocation process is transparent, just, and adheres to the principles of equality for all members. I trust that steps will be taken to rectify this issue and prevent its recurrence, so every member may have an equal and fair opportunity to acquire these collectibles.Thank you for your attention to this important concern. I appreciate your prompt action and resolution to uphold the integrity of the membership experience at Costco.

  Business Response

  Date: 10/16/2023

  As with all highly allocated items with limited supply, we do our best to make these items available to our members in the most judicious way possible. In most cases, we take these orders out of our system to eliminate anyone being "Tipped off" or aware of these deliveries to avoid situations like these. Over time, our members have become very savvy about timing the delivery of this product and have become aware of our delivery schedules and commonly wait outside of the warehouse to see what our selection will be every morning. These items are delivered to every retailer in ******************* by the same distribution company, which makes it easier to predict when products in high demand will be delivered. All of these items are placed on the sales floor and available on a "First come first served" basis.
  
  

  Customer Answer

  Date: 10/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a senior citizen and visited Costco (Member ************), ************ for purchasing hearing aids (unit). I underwent several tests and the units were ordered (in-canal hearing aid with sound control for both ears) on July 17, 2023, Kiosk ORD. *******. The technician ordered the wrong type from ********, the manufacturer, without sound control. The technician accepted her mistakes, so rare these days and she reordered the unit after speaking with ******** for the correct model number. More than two months passed and I had no possession of the unit. The correct model arrived and was adjusted according to the audiometric test assessment. However this time the battery compartment in the right hearing aid was configured incorrectly and changing the battery become harder. So the unity was sent back to ******** again for correction. More than two weeks later the unit arrived but without requested changes . So the hearing aid center (HAC) has sent the unit back to ******** again. This entire episode has take more than 4 months and I have lost use of this for some important events: Three scientific lectures. The customer service of HAC is poor. Calls are seldom returned, There is no audiologist on site. Yes, it is less expensive to buy at Costco, but service is poor. I must be compensated for nonuse of the Units so long. Of course, Costco is always ready to return and refund, but that is not the solution. Higher management must be made aware of the situations and corrective actions should be taken. Hearing aid such an important tool for person's mental well being and health. It should be treated sympathetically and responsibly.

  Business Response

  Date: 10/10/2023

  The Regional Operations Supervisor indicates that the warehouse will issue the member a Shop Card.  The member is traveling and they will provide it to him when he returns in November.

  Customer Answer

  Date: 10/13/2023

   The resolution is unclear. What does it mean to provide Shopping Card? No

  amount or denomination provided. In addition to my inconvenience without the hearing aid  and traveling overseas I had to purchase a OTC hearing aid. 

  Business Response

  Date: 10/16/2023

  The Regional Operations Supervisor reached out to the member over the weekend. They discussed the resolution of a Shop Card as well as some additional funds related to a repair. The Regional Ops Sup indicted the member is happy with the resolution and will come to the warehouse to get the Shop Card upon his return to the US.
  
  

• Initial Complaint

  Date:10/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Omg. I just typed this entire thing and it got deleted before I could submit. On **** I ordered a laptop from Costco. I received it by the beginning of May. By the end of August it was broken. On September 2 I reached out to Costco for support. Costco told me I had to speak to ******* ****** had to fix my warranty status and made me send pictures. On September 19 I called back to find out what my status was with ******. ****** told me that I could go to Best Buy to get faster customer service. Best Buy told me that ****** was going to charge me and that I should try and return the laptop. on September 30 I drove to Costco and tried to return the laptop. They sent me to Costco online. I spent three hours on the phone being transferred from department to department for Costco online services. They told me that I had to go back to ******. So now I have ****** that wants to charge me for a repair. And Costco Who refuses to help intervene on my behalf to get ****** to honor their warranty. Regardless I dont even want to keep a laptop that breaks just over 90 days after use. I did not drop spill or miss handle this laptop in anyway. I have never in my life on the laptop that died anywhere before at least two years of use. And Im almost 50 so I have owned quite a few laptops. I usually buy my laptops from Best Buy. I will continue to buy my laptops from Best Buy moving forward. The callous and dismissive and completely utter lack of customer service that has been provided by Costco is horrifying. I had initially wanted a repair or an exchange and now I really just want my money back. I dont have the time or emotional energy to be passed back-and-forth for hours and days and weeks on end when I have a family member in chemotherapy. I pray this can be resolved here. I also am unable to access this form from my laptop so I have to hope I can email supporting documentation some other way than from my cell phone

  Business Response

  Date: 10/09/2023

  Thank you for contacting Costco Wholesale Corporation. We appreciate the opportunity to respond to your inquiry. The Costco Technical and **************************** Team has reviewed our valued member's complaint regarding their ****** Laptop concerns. We understand half the screen is black and ****** is not assisting with the warranty claim. Due to the member being within their first year of warranty coverage, this does fall under the manufacturer (******). Costco will have the member contacted and further escalate this case with ****** to determine the next steps for the member. We apologize for any inconvenience our valued customer may have experienced. 

   

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered appliance from Costco on 8/25/2023. This included delivery and installation. The installer noticed that one of the appliances was defective. This happens, no big deal. I contact Costco, and they tell me they will send a replacement out. One week later, I follow up to get the delivery date. They have a record of the conversation, but never placed the order. They also have a record of the installer reporting the issue. That said, they decide to see if they can fix it, despite the installer reporting that it was not possible. Finally, I get a replacement order. Original delivery time 5 days. Replacement delivery time, 1 month. Finally, it is delivered and they no call no show on the installation. Talking to customer service is an effort in futility. All I get is I don't have access, or we are working on it. Zero accountability, Zero measurable work and all the answers are vague and carry no commitment. No they are trying to pass the responsibility off onto me, saying we will credit you $200 to get your own installer. Just do what I paid to have done WEEKS ago and stop kicking the issue down the road.

  Business Response

  Date: 10/10/2023

  Costco spoke to ******************, we apologized for the series of events that have transpired in the last few weeks. We were able to get a different Provider who has agreed to install the dishwasher tomorrow 10/11. We will follow up and make sure installation gets completed with no issues, member also have a direct number to contact the Executive Escalations team should there be any issues/delay during installation time window.

• Initial Complaint

  Date:10/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Costco blook my card for harrassment

  Business Response

  Date: 10/23/2023

  Costco has contacted the member. We show the item was delivered to the correct address and signed for by the member. The member is claiming they did not receive the item. Costco is requesting a police report to resolve the issue at hand. We  have proof of delivery that the item was received. The member's Costco card was blocked due to this outstanding matter.

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20705629
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

   I never said that and I never buy that item someone hack into my account I called up my credit card I report as fraud my credit card know it fraud and costco never called me that is a lie  and I want to request a arbitration agreement from costco

  Business Response

  Date: 10/27/2023

  Per communication via Email and Phone on 10/24/23 we have resolved this issue with the member. No further action is needed at this time. 
  
  

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20705629
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******************* **********

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this business several times about not wanting to receive any mail from them and for them to cancel any type of membership that I have with them. They continue to ignore me.

  Business Response

  Date: 10/10/2023

  We have requested that the address be removed from our mailing list and placed a block on any information containing the address. Costco followed up with the consumer via email notifying them of the actions taken and requested they reach out to us directly with any other questions or concerns.

  Customer Answer

  Date: 10/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************