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Business Profile

Cell Phone Repair

ExpressUnlocks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thank you, I requested a chargeback through the bank and got my money back.

  • Initial Complaint

    Date:06/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $25 for this company to check if my phone is eligible to be unlocked. The result came back, yes my phone is eligible. So the next step is to pay $54.99 to unlock the phone for any carrier. I paid that fee that after 24 hours they told me my phone is not eligible for unlocked. I emailed them requesting a refund and they told me hard locked phones cannot get refund, then why did I pay $25 to check for unlock eligibility? What was that for? I want all my money $78.99 refunded.

  • Initial Complaint

    Date:05/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Express Unlocks Unable to unlock my phone do to a identified issue. Refund offered (Not full Refund) Never processed 2+ weeks later. Would like a full refund as product was not able to unlock my phone. I don't want site credit, want full refund back to my payment card.Very disappointed with a highly rated service.

  • Initial Complaint

    Date:05/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ***** to get started for them to u unlock my iPhone 14 way back in march and then I got asked to pay ****** for u locking my phone now its May 15 2025 and they have not unlocked my phone I waitee patiently everytime I ask them how long more they give them the same automatic answer. Its like a computer talking to you. I need my refund back please this was all a waste of my money and time.

  • Initial Complaint

    Date:04/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 22nd, 2025, I decided to try an unlocking service to unlock my phone from my current carrier. Despite the horrible reviews I saw, I decided to at least try the first round of attempts with **************************. I was told it would take about 2.5 days. You can even track the progress online. Yesterday afternoon, on April 25th, it looked as though the unlocking process was about 70% finished. I then receive an email stating that they are going to need another $174 to unlock the phone. They had to negotiate with my carrier to get this price to release my sim/phone from them!! I know this is a scam!! When I requested my money back, I was given the option to take a$79 credit note that I cant use?!?!?! My issue is nearly the same as everyone elses on here! After researching and ready more complaints, Im glad I stopped when I did! So many people have paid prices of over $150 only to NEVER have their phones unlocked from their carriers! This company needs to be stopped and/or give everyone theyve scammed their money back!!!!

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a unlock code from ExpressUnlocks on April 20, 2025 for $24.99 witch is a common average price. They ran some checks and proceeded to charge me $106.00 on top of the 25 dollars. They then said they were working on it. 5 days later they are still "working on it".I have ask them several times to refund my money. They will not.There site says it often takes 30 minutes but typically takes 6 hours. All I get from them are auto-response messages telling me to be patient.

  • Initial Complaint

    Date:04/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was 04/19/2025 I pay an initial payment of ***** for an eligibility check. They then asked I pay an additional ***** for a total of ***** & the Unlock Process supposedly began. Then when I wake up on 04/20/2025 I checked my tracking information provided by my card in apple wallet & also the site provided one; so I then get told they could no longer go through with the unlock unless I pay an additional $242. I tell them I cant & ask for refund to be told I misunderstood the ****************** that a refund would be impossible & then they proceed to encourage me to pay the now $211 so they could finish unlocking it. Then when I told them I was going to report the business to you all (BBB) I no long am receiving response from there Customer support

  • Initial Complaint

    Date:03/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for my cell phone to be unlock and it been on 99% finished for all most two weeks now. I reached out for the last week and a half to get an update and the only thing they can say is is 99% finish I asked for a refund and they said no it shouldnt take two weeks to unlock a phone.

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/23/2024 I placed an order to get my phone unlocked. It said pay $24.99 to check the imei and $54.00 will unlock it. They said they negotiated an unlocking fee for $236 and if the process fails for any reason i will receive a full refund back to my card including the $24.99 the $54.00 and the $236. They got my phone blacklisted and now they are saying that their refund policy doesn't allow them to refund blacklisted phones. THAT THEY GOT BLACKLISTED. On the screen before i paid the $236 it says ************ has a 100% success rate. As stated in our Refund Policy, if *************** fails for any reason (such as your phone being blacklisted), you will receive a full refund to your card, including the **************** payment. No additional payments will be required. but as i am talking to them via email they are saying I understand you referenced a statement saying the service has a 100% success rate and that a failed ***************, such as in cases of a blacklisted phone, would result in a refund to your card. Unfortunately, that isnt in line with our current Refund Policy for blocked/blacklisted devices. The policy takes precedence in these cases, and thats why we issued a credit note instead.

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They scam me out of money and many other people , I paid for they service they told me it will **** * days and now the 6 days have past and I have not received what I paid them ***** for

ExpressUnlocks is NOT a BBB Accredited Business.

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